General Manager

Salem, OR, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $49,800.00 - $74,500.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Paid training

Job Description

Highgate Hotels is a prominent real estate investment and hospitality management company with a vast portfolio exceeding $15 billion in assets. Operating globally with over 400 hotels in regions including North America, Europe, the Caribbean, and Latin America, Highgate Hotels has earned a reputation as an innovator within the hospitality industry for over 30 years. The company's expertise spans the entire property lifecycle, from initial planning and development to recapitalization and disposition. Their portfolio features an array of boutique lifestyle brands, legacy hotel brands, as well as independent hotels and resorts. Highgate focuses on incorporating contemporary programming alongside strong digital capabilities to enhance guest experiences and operational efficiency. Utilizing industry-leading revenue management tools, Highgate effectively monitors and predicts market trends to maximize asset value and outperform in competitive markets.

The General Manager role at Residence Inn Salem, located at 640 Hawthorne Avenue, SE, Salem, OR 97301, is an integral leadership position within Highgate Hotels' Select Service Division. The ideal candidate will be responsible for driving hotel profitability by focusing on key aspects such as revenue generation, cost control, superior guest satisfaction, and employee development, all while preserving the integrity and standards of the property. This year-round, full-time salaried position demands a strong leader capable of managing multiple departments, coordinating with sales teams, and ensuring all operations align with Highgate standards.

Responsibilities include daily oversight of operational departments to guarantee smooth and efficient service delivery, conducting regular staff meetings and training sessions aimed at enhancing team competencies and service quality, and holding monthly financial reviews with department heads. The General Manager will play an active role in sales efforts by maintaining relationships with significant clients and participating in promotional events. Highgate expects this leader to foster a positive, team-oriented environment prioritizing guest experiences and employee satisfaction. Routine inspections of the property and guest rooms, vigilant management of financial documents, adherence to corporate policies, and strict compliance with safety and security protocols are also key roles. Consistent forecasting and analysis of financial performance along with rigorous recruitment, interviewing, coaching, and performance appraisal of management personnel form a critical part of the responsibilities. This position requires a hands-on individual who is visible during peak operational hours, engaging with guests, motivating staff, and ensuring the highest standards of hospitality service are consistently maintained.

Job Requirements

Degree and experience requirements as stated in qualifications
ability to exert up to 20 pounds occasionally and 10 pounds frequently when needed
strong communication skills both verbal and written
good multitasking and prioritizing ability
maintain high personal grooming and appearance standards
attend required meetings and trainings
comply with safety and operational regulations
maintain confidentiality
regular attendance as per scheduling needs
willingness to participate in M.O.D. duties

Job Qualifications

At least 6 years progressive experience in a hotel or related field or 4-year college degree with 4 to 5 years related experience or 2-year college degree with 5 to 6 years related experience
maintain a warm and friendly demeanor at all times
effective verbal and written communication with all levels of employees and guests
effective listening understanding and clarifying concerns from employees and guests
multitask and prioritize departmental functions to meet deadlines
approach encounters with guests and employees attentively and service-oriented
attend all required meetings and trainings
participate in M.O.D. coverage as required
maintain regular attendance as per company standards
uphold high standards of personal appearance and grooming including wearing nametags
comply with company standards for safe and efficient operations
effective problem handling including anticipating preventing identifying and solving
ability to understand and evaluate complex information to meet objectives
ability to maintain confidentiality
perform other duties as requested by management

Job Duties

Tour the operating departments daily making adjustments as needed via department heads
conduct weekly staff meetings including weekly training sessions
meet all financial review dates and corporate directed programs timely
hold monthly financial review with department managers MIDs and supervisors
ensure department heads maintain budget productivity levels and standard accounting procedures
develop managers for future advancement through training programs
conduct daily HHBR meetings focusing on sales prospecting calls
actively participate in hotel sales efforts including client meetings and hosting events
cover M.O.D. shifts as scheduled
monitor management trainees' development
adhere to and train staff in all hotel policies and procedures
assist in budgeting processes
ensure training in service standards
create positive team-oriented environment focusing on guest and employee development
inspect rooms regularly with housekeeping and engineering
ensure daily invoice processing
submit financial documents timely to corporate office
maintain cleanliness and maintenance via inspections and preventive programs
ensure employees maintain friendly courteous efficient interactions with guests and colleagues
forecast monthly financial position estimating revenues expenses
conduct management interviews and follow hiring procedures
interview all candidates for management positions
perform executive performance appraisals
motivate coach counsel and discipline management staff
perform duties as requested by Vice President or Regional Director
ensure fair equitable treatment for all employees
meet clients on property assisting in sales efforts
be present in public areas during peak times greeting guests
ensure hotel safe procedures and audits are followed
conduct monthly credit meetings and enforce credit and collection policies
complete corporate training modules and certify others as required
ensure all scheduled meetings take place on property