General Manager

Fresno, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $49,100.00 - $73,500.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

performance bonuses

Job Description

Urban Air Adventure Parks is the preeminent indoor adventure park and a market leader in location-based entertainment. Based in Dallas, Urban Air pioneered the adventure park concept and has grown to be the largest adventure park operator worldwide. With a strong focus on providing a fun, safe, and engaging environment for children and families, Urban Air aims to inspire kids to have fun while aiming higher and achieving things they never thought possible. The company operates multiple locations with high standards for safety, guest experience, and team development while fostering a positive culture of inclusivity and growth. Urban Air Salem continues this tradition by offering top-notch entertainment and adventure experiences combined with superior food & beverage service, entertainment attractions, and community engagement.

The General Manager role at Urban Air is a critical leadership position tasked with motivating and leading staff while maintaining the company's core values and fun culture. This professional is responsible for overall leadership, vision, and operational direction to ensure the fulfillment of financial goals, operational excellence, and exceptional guest experiences. The ideal candidate will possess strong skills in team building, staff development, and community partnership, balancing operational execution with energetic and enthusiastic management. This is a full-time role demanding 3+ years of management experience in hospitality or location-based entertainment settings such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants.

Primary responsibilities include hiring, training, mentoring, and developing the staff, fostering a team environment that consistently delivers outstanding customer service. The General Manager will lead management by leveraging individual strengths to maximize productivity and ensure adherence to company operating standards and philosophies. Additionally, the role requires overseeing all aspects of the operation, including entertainment, food and beverage, attractions, and the facility itself, to maintain a safe, clean, and secure environment.

Financial oversight is also a key component of this position. The General Manager must analyze financial reports to develop strategies that grow revenue and manage expenses in alignment with annual budgets. They will be responsible for optimizing staffing levels and labor costs while executing company marketing strategies to capitalize on business opportunities in the market area.

Candidates must display strong communication skills, professionalism, adaptability, and a positive attitude. The role is suited for someone who can set a positive example, especially for younger team members, and inspire professional and personal growth within the team. Urban Air values innovation, strategic thinking, and a commitment to diversity and inclusion. This role offers a dynamic and rewarding career path for those passionate about leadership in a vibrant entertainment setting.

Job Requirements

Experience in hospitality, such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
Minimum of 3 years of facility operations and management experience
Ability to enthusiastically interact with others
Strong character with good judgment in decision-making
Proficient in Microsoft Office including Excel, Word, and PowerPoint
Professional grooming and conduct
Strong communication skills, both written and verbal
Ability to develop and motivate a team
Adaptability and flexibility in managing dynamic business needs
Ability to maintain and project professionalism at all times
Must be self-motivated with a positive attitude
Ability to establish and communicate a clear vision
Commitment to diversity and inclusion
Ability to hold oneself accountable to high standards

Job Qualifications

Ability to enthusiastically interact with others
Strong character and exercises good judgment in decision-making
Experience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants
3+ years of experience in Facility Operations and Management required
Demonstrated ability in developing team members in areas of responsibility
Demonstrated ability to achieve expected store financial results in areas of responsibility
Must be professional, energetic, self-motivated, and able to motivate others, and have a positive attitude
Intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)
Professional grooming and conduct must be constantly displayed
Adaptability, flexibility, and general enthusiasm for the business
Strong communication skills
ability to write and verbally communicate in a clear and concise manner
Ability to establish working relationships with all employees, management, and vendors
Ability to maintain and project professionalism, internally and externally, at all times
Ability to establish and communicate a vision for the park
Flexible in approach
can readily adapt to business and team needs and changes
Ability to hold oneself accountable for high personal standards of conduct and professionalism
Appreciation of diversity (thought, ethnic, gender, etc.)
Innovative and strategic thinker

Job Duties

Hire, train, and provide mentorship to the staff to further develop their skills
Cultivate a team environment that provides exceptional customer service
Implement and execute all staff training programs
Assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
Lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity
Ensure execution of all employee recognition and incentive programs as documented
Maintain a strong community presence through partnership with community and business organizations
Maintain a safe, clean, and secure environment for all guests and staff
Responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives
Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
Provide direction to the management team and ensure all staff members perform at a consistently high level
Promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standards
Assist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goals
Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
Capitalize business opportunities in the market area by executing company marketing strategies to drive sales
Maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering
Assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
Analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets