General Manager

Highgate Hotels is a premier real estate investment and hospitality management company with a robust portfolio exceeding $15 billion in assets under management. Established as a forward-thinking leader in the hospitality sector, Highgate oversees more than 400 hotels across North America, Europe, the Caribbean, and Latin America. This extensive reach demonstrates their significant influence and presence in the global hospitality market. With over 30 years of industry experience, Highgate has cultivated a reputation for innovation and excellence, effectively managing all phases of the property lifecycle from planning and development to recapitalization and disposition. The company’s diverse portfolio includes bespoke lifestyle brands, legacy brands, and independent hotels and resorts, all characterized by contemporary programming and advanced digital capabilities. Utilizing state-of-the-art revenue management tools, Highgate expertly identifies market trends and dynamics to maximize asset value and achieve financial outperformance. Their executive leadership comprises seasoned hospitality professionals supported by corporate offices worldwide. Through these strengths, Highgate has established itself as a trusted partner for leading ownership groups and major hotel brands worldwide. For more details, visit www.highgate.com.

The General Manager position at the Residence Inn Salinas, located at 17215 El Rancho Way, Salinas, CA 93907, is an integral role responsible for driving hotel profitability through focused revenue generation strategies, rigorous cost control, exceptional guest satisfaction, and employee development within the Select Service Division. This is a full-time, salaried role that requires a dynamic leader capable of overseeing hotel operations with a strategic mindset and hands-on approach. The General Manager is tasked with leading daily operational oversight by touring departments and collaborating with department heads to make necessary adjustments that align with the company’s standards. The role involves conducting regular staff meetings and training sessions to ensure all teams are educated on effective operational procedures and committed to achieving sales and service goals.

Key responsibilities include managing financial performance by adhering to budget standards, reviewing productivity, and maintaining accurate accounting practices. The General Manager plays a vital role in sales efforts by engaging with top clients, hosting events, and nurturing relationships that promote business growth. Employee development is another critical focus, with responsibilities encompassing competency-based training programs and compliance with corporate standards. Maintaining the hotel's physical property, monitoring quality through inspections, and ensuring high guest service standards are also crucial parts of the role. The General Manager must foster a positive, team-oriented environment that prioritizes exceptional guest experiences and employee motivation while complying with all Highgate Hotels' policies and procedures. In addition, responsibilities extend to participation in hiring, performance appraisals, disciplinary actions, and corporate training. The role emphasizes strong communication skills, problem-solving abilities, and maintaining confidentiality while managing multiple priorities in a fast-paced hospitality environment. This comprehensive scope offers a thriving career opportunity for candidates seeking to lead and innovate in the hospitality industry.