General Manager

Indianapolis, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

performance bonuses

Career Development

Job Description

Hardee's is a well-established fast-food restaurant brand known for its delicious and high-quality menu offerings, including signature burgers, fries, and various breakfast items. Established with a mission to deliver outstanding customer experiences, Hardee's focuses on providing quick service without compromising on food quality and cleanliness. Hardee's locations across the United States embody a commitment to community engagement and employee development, making it a reputable employer in the food service industry. The restaurant located at 921 E Washington in Indianapolis, IN, is part of this expansive network, serving patrons with enthusiasm and dedication to the brand's core values.

The role of the Restaurant General Manager at Hardee's is pivotal in ensuring the effective and smooth operation of this busy establishment. This leadership position encompasses overseeing the daily activities within the restaurant, managing various operational aspects such as food preparation, customer service, inventory control, and facility maintenance. Moreover, the General Manager provides guidance and supervision to the team members, including recruiting, hiring, performance evaluations, training, and staff retention. They are responsible for implementing company standards in safety, quality, and service, thus assuring compliance with relevant health and safety regulations.

Financial responsibility is a key component of this role, with duties focusing on profit and loss control, labor management, and cash security procedures. The General Manager plays a strategic part in maintaining the restaurant’s profitability while enhancing customer satisfaction levels through exceptional hospitality and premium product delivery. This position acts as a liaison between higher management and the restaurant staff, ensuring that corporate marketing programs are executed effectively and that the establishment maintains its competitive edge in the marketplace.

Given the dynamic nature of the restaurant industry, the General Manager must possess excellent organizational, communication, and leadership skills to foster a motivated team and maintain an efficient operation. They must also uphold the highest standards in health, safety, and maintenance to deliver a safe and enjoyable environment for both employees and customers. This role is ideal for experienced hospitality professionals who are passionate about restaurant management and eager to lead a team toward operational excellence and customer satisfaction.

Job Requirements

High school diploma or equivalent
Minimum of 3 years experience in restaurant management or related field
Ability to work flexible hours including weekends and holidays
Strong organizational and multitasking abilities
Proficient in cash handling and financial reporting
Understanding of health and safety codes
Ability to lead and inspire a team
Excellent problem-solving skills

Job Qualifications

Proven experience in restaurant management
Strong leadership and team development skills
Knowledge of financial management and profit and loss control
Familiarity with health, safety, and occupational regulations
Excellent communication and interpersonal abilities
Ability to motivate and manage a diverse team
Experience with inventory and labor management
Capable of handling hiring, training, and disciplinary actions

Job Duties

Controls day-to-day operations by scheduling, ordering, and developing the restaurant team members
Controls profit and loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
Recruits, interviews, and hires team members, conducts performance appraisals, takes disciplinary action, motivates, and trains
Has authority to hire and terminate (or participate in those decisions) with approval/partnership from Human Resources
Ensures that the Occupational Safety and Health Act, local health, and safety codes, as well as the company safety and security policies are being adhered to
Ensures that the restaurant follows the preventative maintenance program with regards to facility, equipment, and grounds maintenance
Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team
Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards
Ensures food quality and 100% customer satisfaction
Ensures complete and timely execution of corporate and local marketing programs