General Manager

Green Bay, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $48,300.00 - $72,200.00

Work Schedule

Standard Hours

Benefits

PTO

Access to wages prior to payday

Discount Program

hotel discounts

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

voluntary insurance options

long-term disability coverage

401(k) with match

Holiday pay

Health savings account

Employee assistance program

Dependent care FSA

Job Description

The hiring establishment is a distinguished hotel brand known for its commitment to excellence in hospitality, guest satisfaction, and operational efficiency. This hotel brand operates with a strong emphasis on maintaining high standards of service, fostering a positive culture, and ensuring a welcoming environment for both guests and staff. With a widespread presence and a reputation for quality, the company places a heavy focus on brand standards, employee development, and financial success. The brand is dedicated to upholding industry-leading practices and embracing innovation in hospitality management to enhance guest experiences and streamline operations.

As a General Manager within this prestigious hotel brand, you will be instrumental in steering the hotel's success through strategic leadership and hands-on management across various departments including housekeeping, front desk, food and beverage, sales, and engineering. This full-time leadership role demands a seasoned professional capable of driving operational excellence, maximizing financial profitability, and ensuring superior guest satisfaction. The General Manager is responsible for cultivating a positive work culture in line with the brand’s core values while executing and enforcing brand standards meticulously. Through effective delegation, training, and motivation, the General Manager leads the hotel team to deliver outstanding service that aligns with the company’s vision.

In this role, you will oversee service quality, operational efficiency, and compliance with standards while monitoring financial measures to meet budget goals. You will play a critical role in budget planning, authorizing expenditures, managing inventories, and spearheading capital improvement projects which protect hotel assets and enhance property image. The role involves active collaboration with sales management to boost hotel visibility, revenue, and community engagement. Maintaining open communication channels and fostering a collaborative environment form key pillars of your leadership approach.

You will ensure that all employees receive appropriate training, including safety protocols and standard operating procedures, and that they are empowered and motivated to contribute to the hotel's goals. Handling guest complaints and requests with professionalism and promptness will be a vital responsibility to maintain exemplary guest satisfaction scores. The General Manager must be well-versed in budget development and financial reporting, capable of analyzing complex data to guide operational decision-making. This role also demands the ability to manage human resources functions effectively — reducing turnover, developing talent, and promoting employee retention through engagement initiatives.

Overall, this challenging but rewarding role blends strategic oversight with hands-on activity to deliver a superior hospitality experience while meeting and exceeding financial and operational targets. The General Manager represents the hotel’s brand in the community, actively networking to strengthen the hotel’s market presence and reputation. This position requires a leader with comprehensive knowledge of the hospitality industry and business management, who thrives in a dynamic environment and strives for continuous improvement and excellence.

Job Requirements

Bachelor's degree in hospitality management, business administration, or a related field
Minimum of 5 years of experience in hotel management or a similar leadership role
Proven track record of successfully managing a multi-departmental team in a hospitality environment
Strong leadership and interpersonal skills
Excellent communication and problem-solving abilities
Proficiency in budgeting, financial reporting, and revenue management
Ability to work flexible hours, including weekends and holidays
Proficient in English, additional language skills a plus
Knowledge of brand standards and operational systems
Strong customer service orientation

Job Qualifications

Possess knowledge of hospitality industry and business management fields
Speak, read, write, and comprehend the English language, proficiently. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members
Able to work independently with minimal supervision and desire to participate as part of a team
Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred
Knowledge of sales process, client base, and general market knowledge
Knowledge of revenue management and successfully forecast business on both short-term and long-term basis
Develop and maintain rapport with key community contacts to ensure a visible presence in the community
Lead and be a role model for all team members
Basic to advanced knowledge of budget development and analysis and monthly financial analysis
Able to assess/evaluate team member performance in a fair and consistent manner
Able to make decisions with only general policies and procedures available for guidance
Able to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches

Job Duties

Oversee the service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
Proactively lead the operations of housekeeping, front desk, food & beverage, sales, and engineering departments to maximize financial performance and guest satisfaction while upholding brand standards and driving the culture
Ensure all departments are profitable and maintain strong working relationships
Delegate authority and assign responsibility to all employees, supervise work activities of all employees
Ensure staff received proper training for each position, including safety training and standard operating procedures
Manage human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention
Protect the assets of the hotel by enforcing and maintaining preventative maintenance program
Respond to guest requests and complaints timely, efficiently, appropriately and in a friendly manner
Responsible for hotel Brand satisfaction scores scores, cumulatively and each department
Comply with all brand initiatives and standards
Allocate funds, authorizes expenditures and assists Management Company in budget planning
Produce required monthly financial reports and know at all times where the hotel stands against budget
Assist in creating and ensuring a realistic and attainable strategic business plan that defines operational goals and profitability objectives
Responsible for all hotel inventories and par levels. Approve all purchase orders
Participate in the sales efforts and processes at the hotel by daily interaction with Sales Manager
Conduct regular staff and employee meetings
Facilitate open employee communication to discern grievances and respond to grievances in appropriate manner including readdressing those meriting correction
Coordinate capital improvement projects to maintain, upgrade quality standards and property image, and to protect the asset from neglect, damage or deterioration