General Manager

Johnson Hospitality is a renowned hospitality management company that specializes in operating upscale hotels and resorts. With a deep commitment to excellence and guest satisfaction, Johnson Hospitality has established a reputation for delivering exceptional service and luxurious accommodations. The company manages a portfolio of properties that emphasize quality, comfort, and memorable experiences for guests, consistently striving to exceed industry standards. Johnson Hospitality prides itself on fostering an engaging work environment where team members are empowered to deliver outstanding performance.

This position offers a full-time opportunity to work in a dynamic hotel management environment where operational efficiency and guest service excellence are paramount. The role is focused on maintaining and improving the financial performance of the hotel by ensuring profitability meets or exceeds budget expectations. Additionally, the position involves upholding the operational standards and guest service benchmarks outlined by Johnson Hospitality, ensuring that every guest experience is both pleasant and memorable.

The primary responsibility of this role is to oversee all financial aspects of the hotel including the development, administration, and control of revenue and expense budgets. The ideal candidate will analyze profit and loss statements and general ledger reports to monitor financial performance closely and provide timely variance reports. This role also entails approving payroll, managing accounts receivable, and authorizing direct bill accounts to maintain financial control and accuracy.

Beyond financial management, the role requires collaborative involvement in sales and marketing efforts. The successful candidate will handle relationships with top and target accounts, participate in sales calls, and provide strategic input to the hotel's marketing plan. Regular monitoring of room inventory and negotiated rates is essential to maximize revenue from room sales. A key focus of this role is also managing and cultivating a high-performing team by overseeing the selection, training, counseling, and motivation of hourly staff and management personnel.

Employee development is vital for success in this role. Responsibilities include conducting performance appraisals for both hourly employees and management, administering benefits programs, and managing disciplinary actions to ensure a motivated and compliant workforce. The position demands a leadership approach that fosters positive employee attitudes aligned with delivering exceptional guest service, including empowering staff to anticipate and meet guest needs proactively.

Guest satisfaction is a core pillar of this position. The role demands a hands-on approach to maintaining standards such as inspecting guest rooms, ensuring cleanliness, and managing quality assurance programs. Handling guest complaints delicately and effectively using the L.E.A.R.N Model is crucial to maintaining the hotel’s reputation. The candidate will actively engage with guests to solicit feedback, monitor guest satisfaction survey results, and implement corrective actions promptly.

Operationally, this role ensures compliance with safety and security protocols and proper cash and key control procedures across front office and hotel departments. Maintaining a visible presence in the local community, building relationships with competitors, clients, and industry organizations like the Chamber of Commerce and the City Convention and Visitors Bureau is also emphasized.

The role involves participation in company and brand meetings, conducting staff and sales team meetings, and responding to requests from corporate and ownership. Continuous engagement with employee feedback through surveys and involvement in community activities and guest events is expected. The ability to perform various physical tasks, including lifting up to 50 pounds and periods of standing or walking, is required to fulfill job duties safely and effectively.

Overall, this is a comprehensive management role demanding financial acumen, leadership skills, operational expertise, and a deep commitment to guest satisfaction within the framework of Johnson Hospitality's standards and expectations.