General Manager

Greensboro, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $60,000.00 - $65,000.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Medical

Dental

Vision

401(k) with employer match

HSA options

FSA options

short-term disability

long-term disability

accident insurance

Hospital indemnity plans

Critical illness plans

career growth

Workplace pets

Job Description

NVA Pet Resorts is a key part of National Veterinary Associates (NVA), one of the largest private owners of veterinary hospitals and pet resorts across North America. The organization is dedicated to creating safe, loving, and fun environments for pets while delivering best-in-class service to pet owners. NVA Pet Resorts prides itself on fostering a supportive culture for its team members and making pets feel like part of the family. Operating within a growing network of pet care facilities, NVA Pet Resorts continues to expand its influence by delivering exceptional pet care and customer service. The company emphasizes high standards in pet safety, comfort, and wellbeing, combining a passion for animals with a professional business approach that ensures consistent quality and operational excellence. The Greensboro PetSuites resort in Greensboro, North Carolina, exemplifies NVA's dedication to providing excellent pet lodging and care services with a strong focus on guest satisfaction and community involvement. The resort operates with a full-time General Manager position aimed at enhancing all facets of the facility's operation, from day-to-day management to long-term strategic planning, with a special focus on delivering exceptional experiences for pets and their people.

The General Manager role at NVA Pet Resorts is a pivotal leadership position responsible for the comprehensive management and operational success of the PetSuites Greensboro resort. This full-time role involves overseeing all site performance aspects, including operational management, guest experience enhancement, sales growth initiatives, and profitability metrics. The General Manager leads a diverse team committed to superior pet care and outstanding customer service. Key responsibilities include driving revenue and managing costs efficiently while cultivating a positive, high-accountability workplace culture. This role demands a passionate leader who thrives in fast-paced environments, capable of coaching and developing team members at all levels while aligning the resort’s operations with NVA's leadership competencies and brand standards. With a salary range of $60,000 to $65,000 based on experience, the role offers a dynamic and rewarding career opportunity within a rapidly expanding organization that values leadership, innovation, and community engagement. Success in this role requires a blend of hands-on operational management, strategic planning, sales and marketing proficiency, and people-focused leadership to ensure business growth and excellent guest and team experiences.

Job Requirements

High school diploma or equivalent
3 to 5 years of management experience including Profit and Loss responsibility
Strong operational leadership skills
Proficiency with Microsoft Office
Availability to work evenings and weekends
Valid driver’s license and current insurance including comprehensive and collision
Ability to lift up to 50 pounds
Ability to stand and move for up to 12 hours
Ability to work in a loud environment
Ability to drive change in a fast-paced environment

Job Qualifications

High school diploma or equivalent
3 to 5 years of management experience, including Profit and Loss responsibility
Strong operational leadership and the ability to coach, develop, and hold teams accountable
Strong Profit and Loss management skills
Proficiency with Microsoft Office and point-of-sale systems
Availability to work up to 45 to 50 hours per week, including evenings and weekends
Valid driver’s license, current insurance (including comprehensive and collision), and a vehicle you are willing to transport a pet in during an emergency
Ability to drive change, improve processes, and influence outcomes in a fast-paced environment
Experience in hospitality, retail, restaurant management, veterinary, or similar service environments preferred
Bilingual skills preferred

Job Duties

Lead by example and communicate NVA’s mission, values, and objectives
Build a positive, high-accountability culture grounded in leadership competencies and brand excellence
Recognize strong performance, coach gaps, and address concerns in a timely and professional way
Develop leadership bench by coaching and growing Assistant General Manager, Shift Leads, and Team Members
Own resort performance against budget and key metrics including revenue, labor, cost of goods sold, expenses, and EBITDA
Create and execute a data-driven resort plan aligned to regional and company initiatives
Review financial reports and KPIs to identify trends, solve problems, and capture growth opportunities
Teach leaders how to understand performance metrics and take the right actions to hit goals
Build and execute a comprehensive sales strategy focused on lead generation, conversion, and retention
Execute corporate marketing programs and create local market plans to drive demand
Develop relationships with local businesses, community groups, and referral sources
Use digital channels such as social media, website, and email to capture and nurture leads
Track and improve lead performance by optimizing processes and training teams on effective lead capture
Hire, onboard, train, and retain a high-performing team across front- and back-of-house operations
Ensure completion of required training and certification programs for all team members
Provide consistent feedback and performance management aligned to company policy
Maintain a strong hiring pipeline to support staffing needs and business growth
Build engagement through communication, development opportunities, and proactive retention practices
Ensure operational excellence across safety, pet care, facility standards, cleanliness, inventory, and compliance
Maintain compliance with OSHA, cash handling, and all operational policies and procedures
Ensure appropriate coverage while following scheduling and labor guidelines
Lead 1 to 2 shifts per week as Manager on Duty to set expectations, inspect results, and respond to business needs
Ensure teams master all resort roles and standards through training, audits, and consistent follow-through
Execute daily audits, enforce checklists, and ensure end-of-shift reporting across departments
Own action plans for operational hot spots and drive improvements at the resort level
Escalate concerns and needs to the Market Leader or Regional Leader as appropriate