General Manager

Starwood Hotels is a globally recognized luxury hotel brand management company founded in 2006 by Barry Sternlicht and affiliated with the global private investment firm Starwood Capital Group. Known for operating some of the world’s most dynamic and prestigious brands, Starwood Hotels is committed to delivering exceptional hospitality experiences while fostering sustainability and environmental stewardship. With a mission-driven approach, Starwood Hotels prioritizes a culture of creativity, collaboration, and inclusivity, ensuring that all team members feel valued for who they are and what they bring to the table. The company has been recognized by Newsweek as a 2024 Most Loved Workplace, highlighting its efforts to build a positive and supportive work environment that nurtures personal and professional growth.

The company’s core values are deeply rooted in respect for nature and the community, and through its innovative programs like the "Designed by Nature" work environment and SH University, Starwood invests in the well-being and development of its employees. The company offers a comprehensive benefits package that includes competitive medical and Employee Assistance Programs, retirement planning, paid personal days, career advancement opportunities, and team member recognition programs that encourage a culture of gratitude and giving back.

The role of General Manager at Starwood Hotels, particularly at the Treehouse Hotels brand, is crafted for a dynamic and passionate leader who excels in hotel operations management, team development, and guest relations. Treehouse Hotels evoke a sense of childhood wonder with cozy, whimsical, and nostalgic touches, and the General Manager will be responsible for maintaining this unique guest experience while steering the property towards operational excellence and financial success. This leadership position demands a proven innovator and hospitality expert who can energize and mentor a diverse team, manage the hotel’s daily operations, and implement successful business strategies.

Key responsibilities center around maximizing revenue operating ratios, enhancing guest satisfaction and online reputation, and fostering a positive work environment. The General Manager must have strong visibility with both guests and team members, maintaining a finger on the pulse of the property to anticipate challenges and opportunities. With an emphasis on accountability and autonomy, the role requires a strategic thinker who balances business acumen with a genuine passion for hospitality. Effective communication skills are essential, as the General Manager will frequently represent the brand, narrate performance metrics, and guide teams with clear vision and purpose.

This position requires a minimum of 10 years of progressive experience in upper upscale or luxury hotel environments, including at least 3 years in a General Manager role within similar standards. The ideal candidate will have extensive knowledge of commercial and financial hotel operations, a track record of successful concept implementation, and the ability to inspire high levels of customer service and team engagement. Flexibility to meet the demands of a 24-hour operation and a dedication to fostering an evolving, healthy workplace culture where employees can thrive both professionally and personally are fundamental aspects of the role.

The salary range for this role is competitive, from $220,000 to $245,000, reflecting the specialized skills and leadership qualities required. Starwood Hotels is an Equal Opportunity Employer committed to diversity, equity, and inclusion, ensuring a nondiscriminatory environment for all team members. If you are motivated by purpose and possibility and want to contribute to a hospitality company that is seriously committed to making a positive impact on the planet and the people it serves, then this is a perfect opportunity to grow your career with Starwood Hotels.