General Manager

Highgate is a leading real estate investment and hospitality management company known for its dynamic approach and expansive global footprint. With over $15 billion of assets under management, Highgate oversees a diverse portfolio of more than 400 hotels spanning strategic markets including North America, Europe, the Caribbean, and Latin America. Established over 30 years ago, Highgate has built a reputable track record as an innovator within the hospitality industry, offering comprehensive expertise across all stages of the property lifecycle—from initial planning and development to recapitalization and disposition. The company prides itself on its ability to develop a variety of hotel brands, including bespoke lifestyle brands, legacy brands, and independent hotels and resorts, all featuring contemporary programming and digital innovation.

Highgate's strategic use of industry-leading revenue management tools allows it to anticipate and adapt to evolving market dynamics effectively, maximizing asset value and driving operational excellence. Supported by an executive team of seasoned hospitality leaders and bolstered by corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands alike, committed to fostering long-term success and sustainability within its portfolio. For more information, visit www.highgate.com.

The General Manager position at the Residence Inn Salem offers an exciting leadership opportunity within Highgate's Select Service Division. This role is pivotal in driving hotel profitability by focusing on revenue generation, cost control, guest satisfaction, and employee development while upholding the integrity and standards of the property. The General Manager will be responsible for overseeing all operational departments, ensuring alignment with corporate goals and compliance with Highgate Hotel policies and procedures.

Day-to-day duties include touring operating departments, conducting weekly staff meetings and training sessions, managing financial reviews, and fostering strong collaboration with department heads. This role also involves direct participation in hotel sales efforts, such as engaging with top accounts and hosting client interactions to boost revenue streams. The General Manager is expected to cultivate a positive team environment focused on guest experience, employee motivation, and continuous improvement. Compliance with all budgetary, accounting, and safety procedures is essential, alongside regular inspections of the physical property to ensure maintenance standards.

A key aspect of the role is talent management — developing managers for future advancement through competency-based and corporate-sponsored training programs. The General Manager will also oversee the hiring process for management positions, conduct performance appraisals, and administer coaching and disciplinary actions according to Highgate standards. The role further entails involvement in credit and collection policies, financial forecasting, and maintaining strong guest relations by being present in public areas during peak times.

Successful candidates will possess extensive experience in hotel management or related fields, demonstrating strong communication skills, multitasking abilities, and a commitment to delivering excellent guest service. This leadership role demands a proactive approach to problem-solving, confidentiality, adherence to high standards of appearance and grooming, and a dedication to fostering a safe, efficient, and guest-centric environment. Joining Highgate as a General Manager means contributing to a company renowned for innovation, excellence, and a forward-thinking hospitality management philosophy that continues to set industry benchmarks.