General Manager

Five Guys is a renowned fast casual restaurant chain known for its simple yet delicious philosophy: great burgers and fries crafted in a clean, friendly, and welcoming environment. Founded in 1986, Five Guys has grown from a single family-owned burger joint into a widely respected brand, maintaining a commitment to quality ingredients and an outstanding customer experience. The company's culture focuses on creating a fun and positive workplace where employees take genuine ownership of their tasks and thrive in a supportive team atmosphere. This dedication has made Five Guys a preferred workplace for individuals who are passionate about food service and customer satisfaction.

The role offered is a leadership position at Five Guys, targeted towards individuals who consider themselves real leaders—those who naturally inspire and lead, capable of building a motivated and winning team that consistently wows customers. The opportunity is designed for self-starters eager to step into a meaningful career where they can take pride in their work while fostering a positive and dynamic environment. The leadership role requires a unique blend of hands-on management, excellent teaching skills, and a genuine commitment to operational excellence and customer service.

Leaders at Five Guys are entrusted with not only managing day-to-day restaurant operations but also motivating and coaching their teams to perform at their highest levels. This involves ensuring food safety, achieving financial goals, and delivering an exceptional dining experience that exceeds customer expectations. The role embodies the company’s REAL philosophy, which stands for Responsibility, Empathy, Authenticity, and Leadership, ensuring that leaders act as role models who embody these core values.

Employees in this role benefit from real work-life balance due to the restaurant’s operational hours—open from 11:00 AM to 10:00 PM—and the fact that restaurants are closed on Thanksgiving and Christmas Day. Unlike many fast food chains, Five Guys locations do not have drive-thru services, which contributes to higher quality and more personalized customer interactions. Comprehensive and customizable benefits are a significant part of the employment package, including medical, dental, vision, and 401(k) plans. Additionally, Five Guys offers a bonus plan that incentivizes team members and leaders alike, focusing on important areas such as food safety, customer experience, and financial success. This bonus plan includes a minimum of one Secret Shop weekly, where every team member has the opportunity to earn payouts, fostering camaraderie and shared goals.

Professionals with over two years of leadership experience in the restaurant industry are ideal candidates. They should possess the desire and ability to be hands-on teachers, cheerleaders, coaches, and mentors to their crew. A strong, owner-like commitment to operational excellence and customer satisfaction is essential, as is the capability to thrive in a fast-paced environment. Creative approaches to growing the business, such as engaging with the community and organizing fundraisers, are highly valued. Additionally, ServSafe certification is required to ensure compliance with food safety standards.

This leadership position offers not only the chance to develop and grow within a thriving company but also to contribute significantly to a unique open kitchen experience. The open kitchen design creates a vibrant, loud, and communicative atmosphere where customers can watch their burgers being crafted by the team—a key part of Five Guys’ customer experience. Prospective leaders will find this role both challenging and rewarding, perfect for those who combine passion for food service with strong leadership skills and a commitment to team success.