General Manager

Pittsburgh, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $45,000.00 - $67,200.00

Work Schedule

Rotating Shifts

Day Shifts

Benefits

competitive salary

Profit sharing

meal discounts

health benefits

401(k) plan with Company Match

Paid vacation

development opportunities

Job Description

Flynn Group entered the Panera Bread system in 2015 with the acquisition of 47 cafes. Since then, Flynn Panera has experienced rapid growth, more than tripling in size to become the second-largest Panera franchisee in the world. The company continues to expand by building new stores and acquiring other franchise operators. As part of Flynn Group, a distinguished multi-brand franchise operator founded in 1999 by Greg Flynn, Flynn Panera shares a commitment to excellence and innovation across the restaurant industry. Flynn Group’s diverse portfolio includes iconic brands such as Applebee’s, Arby’s, Pizza Hut, Taco Bell, Wendy’s, Planet Fitness, and Panera Bread. This diversity underlines the company’s deep roots in the food and hospitality sectors, facilitating strong operational expertise and leadership in the industry.

Flynn Panera operates on a decentralized business model where leadership is strategically distributed by geographical regions. Within this structure, Market Leaders oversee broad areas with support from Area Directors who manage multiple units and ensure the smooth operation of all cafes under their supervision. General Managers report directly to Area Directors and serve as the chief managers for individual cafes. They are responsible for the overall cafe operations, supported by Assistant Managers and Team Managers who manage departments and day-to-day activities. Flynn Panera’s leadership boasts more than 190 years of combined restaurant industry experience, with over 60 years dedicated to the Flynn Group.

As a General Manager at Flynn Panera, you will join a team that believes food should not only delight the palate but also nourish the body and soul. This role offers a unique opportunity to engage with customers and communities while driving the growth of a beloved and rapidly expanding franchise. You will supervise up to 60 team members, fostering a positive and productive environment that ensures an exceptional guest experience. Flynn Panera values leaders who show passion for the restaurant industry, exhibit strong coaching and counseling abilities, and maintain high standards of food quality, cleanliness, and customer service.

The General Manager position is crucial in managing the daily operations of a café, combining strategic planning with hands-on leadership. This fast-paced and challenging role requires business acumen, interpersonal skills, and a commitment to Flynn Panera’s core values: Care Genuinely for People, Play like a Champion, and Win as One. You will be tasked with setting high performance standards, ensuring customer satisfaction, managing inventory and labor costs, and fostering a workplace culture that encourages growth and excellence.

In addition to leading a team, you will play a key role in hiring and training staff, implementing company policies, and maintaining compliance with health and safety regulations. Flynn Panera also emphasizes continuous employee development through regular feedback, coaching, and performance reviews. The position offers excellent development opportunities for ambitious professionals seeking advancement within the Flynn Group. Moreover, you will benefit from competitive salary packages, profit sharing, health benefits, and a supportive work environment designed to help you succeed and grow your career.

Job Requirements

At least 3 years restaurant management experience
Excellent communication, interpersonal and customer service skills
Ability to work independently and as part of a team
Degree or equivalent experience in Hospitality or Hotel/Restaurant Management is preferred
Serve safe food certification a plus
Must have the 'run it like you own it mentality'

Job Qualifications

At least 3 years restaurant management experience
Excellent communication, interpersonal and customer service skills
Ability to work independently and as part of a team
Degree or equivalent experience in Hospitality or Hotel/Restaurant Management is preferred
Serve Safe Food Certification a plus
Must have the 'Run it Like you Own It Mentality'

Job Duties

Demonstrates sustainable long-term success and the ability to maintain a profitable business
Ensures prompt, friendly service according to company guidelines, achieving established objectives of the unit on customer feedback reports
Directs overall activities and performance of employees on a shift-by-shift basis
Creates an Employer of Choice environment by encouraging a culture in accordance with Flynn Panera values and beliefs
Ensures the immediate response and rectifying of all guest complaints
Ensures guest contact as a priority with completion of required table visits established Flynn Panera standards
Maintains adequate inventory levels and adjusts par levels as needed
Ensures product preparation and presentation uncompromisingly meets company standards, using line checks to Flynn Panera standards
Effectively oversees/schedules employees to meet sales demands
Maintains effective safety and security programs according to company policy and government standards
Corrects unsafe practices or conditions
Promotes and leads restaurant organization, cleanliness and sanitation in compliance with Ecosure and Health Department standards
Performs routine maintenance and immediately advises Area Director of needed repairs
Institutes preventive maintenance and needed repairs of building and all equipment
Advises Area Director of any non-routine situations
Communicates with other managers daily through management log and shift change meetings and weekly through manager meetings
Ensures quality recruitment and referrals of potential management candidates
Maintains a trained staff through effective use of employment orientation, individual training sessions, employee meetings and implementation of company policies and training sessions
Ensures the constant development of employees through consistent heart-checks, one-on-one meetings and performance reviews, assessing the effectiveness of employees, providing candid, fair feedback and continuously working with employees on their areas of development
Ensures accurate staffing levels, using detailed interviews and company guidelines for proper selection of employees, based on competency identification
Partners with Area Director and Human Resources when additional staffing support is needed
Ensures acceptable employee performance and documents situations that require or could lead to disciplinary or corrective actions, involving the Area Director and Human Resources when investigations need to take place
Responsible for controlling costs in the restaurant by closely managing the Profit and Loss statement on a period-by-period basis
Ensures objectives are achieved while operating within all company guidelines, cultural values and following ethical business practices
Completes all other assigned duties and responsibilities