General Manager

Pyramid Global Hospitality is a renowned hospitality company committed to a People First culture, emphasizing employee wellbeing, growth, and development. With over 230 properties worldwide, Pyramid Global Hospitality prides itself on fostering a supportive and inclusive work environment that values diversity and meaningful relationships. The company offers an extensive range of employment benefits including comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays. Pyramid Global Hospitality is dedicated to ongoing training, equipping its employees with skills and knowledge necessary to excel and advance their careers in the hospitality industry. Whether you are new to hospitality or a seasoned professional, Pyramid Global Hospitality provides a collaborative workplace that encourages success and professional growth.

One of Pyramid Global Hospitality's distinguished properties is Hotel Murano, located in the vibrant city of Tacoma. Hotel Murano features 319 well-appointed guest rooms and an impressive 30,000 square feet of meeting space across 19 versatile rooms. This property combines luxury with a dynamic work culture where career advancement and professional growth are priorities. As a member of the Hotel Murano team, you will enjoy benefits such as 401(k) plans with company match and recognition programs to celebrate your achievements. Hotel Murano, part of Pyramid Global Hospitality, offers a professional and engaging environment that supports your individual career journey and fosters strong community connections.

The current opening at Hotel Murano is for a General Manager position, a key leadership role responsible for the overall strategic and operational management of the hotel. The General Manager will guide the property toward delivering exceptional guest experiences, achieving financial goals, and cultivating a culture of creativity, excellence, and employee engagement. This role requires a strategic thinker with outstanding leadership and management skills to oversee all hotel operations, including front office, housekeeping, food and beverage, banquets, events, and spa services. Additionally, the General Manager collaborates closely with human resources, finance, sales, and engineering teams to ensure operational efficiency and high service standards.

This position entails developing and executing strategic plans for growth and profitability, building trusted relationships with owners and stakeholders, monitoring market trends, and setting long-term objectives for the hotel. Leadership duties include mentoring department heads, fostering teamwork, and encouraging open communication throughout the organization. Strong financial management is crucial in this role, involving budget creation, financial monitoring, and revenue generation through innovative strategies and pricing.

The General Manager will also champion a guest-centric culture, promptly addressing guest feedback and implementing continuous improvements to enhance satisfaction and loyalty. Managing the hotel’s physical assets and ensuring compliance with regulatory standards and health and safety requirements are vital aspects of this role. The hotel promotes sustainability initiatives and oversees major capital projects to maintain and improve property quality.

Pyramid Global’s culture emphasizes empowerment, integrity, and excellence. The company values the unique contributions of each team member and encourages collaboration and professional development. With a focus on delivering memorable experiences for associates, guests, and communities, Pyramid Global Hospitality fosters an environment where employees feel respected, supported, and motivated to succeed.

This opportunity offers competitive compensation ranging from $172,000 to $185,000 annually, with detailed packages reflecting individual qualifications and experience. Pyramid Global Hospitality is proud to be an equal opportunity employer, celebrating diversity and committed to inclusivity. Join the robust team at Hotel Murano and embark on a rewarding career path with a company dedicated to your professional growth and success in the Pacific Northwest region.