General Manager

Miami, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $48,900.00 - $73,100.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

performance bonuses

Job Description

Highgate Hotels is a premier real estate investment and hospitality management company with a robust portfolio encompassing over $15 billion in assets across more than 400 hotels worldwide. Originating with a 30-year legacy of pioneering innovation in the hospitality industry, Highgate continues to excel by integrating contemporary lifestyle concepts with cutting-edge digital strategies. Operating across North America, Europe, the Caribbean, and Latin America, the company specializes in managing bespoke lifestyle hotel brands, legacy brands, and independent hotels that cater to diverse guest needs. Renowned for its expert guidance through all property stages, from initial planning and development to recapitalization and disposition, Highgate leverages industry-leading revenue management technology to anticipate market trends and maximize asset value. The company's leadership team comprises seasoned hospitality professionals who uphold its reputation as a trusted partner to exclusive ownership groups and major hotel brands.

The Goodtime Hotel, a new mixed-use project designed by Morris Adjmi and Ken Fulk in the heart of Miami Beach, offers over 45,000 square feet of premium retail space that attracts millions of tourists annually. Within this vibrant setting, the hotel is seeking a seasoned General Manager dedicated to enhancing hotel profitability through strategic revenue growth, cost management, guest satisfaction, and employee development. This full-time leadership role demands strong operational acumen and proven expertise in food and beverage management, ideally within Marriott or similar luxury/lifestyle hotel brands. The successful candidate will demonstrate extensive experience managing high-volume day and nightlife operations, including coordinating with promoters and third-party entertainment providers.

The General Manager will play a critical role in overseeing hotel departments, conducting financial reviews, driving sales initiatives, and fostering employee growth through comprehensive training programs. Additionally, the role requires active participation in budget creation, guest service excellence, preventive maintenance adherence, and compliance with corporate standards. The candidate must exhibit exemplary leadership qualities—including motivational skills, performance management, and problem-solving abilities—while maintaining a warm and guest-focused atmosphere throughout the property. This position offers the opportunity to lead a dynamic hospitality venue in a premier location, contributing to Highgate Hotels’ ongoing success in luxury and lifestyle hospitality management.

Job Requirements

Light work - exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly
Must be able to effectively communicate verbally and in writing with employees and guests
Must maintain warm and friendly demeanor at all times
Must be capable of multitasking and prioritizing to meet deadlines
Must attend all hotel-required meetings and training sessions
Must comply with hotel standards regarding appearance and grooming
Must have ability to handle problems by anticipating, preventing, identifying and solving them
Must understand and evaluate complex information to meet objectives
Must maintain confidentiality of information
Must maintain regular attendance as per scheduling needs
Must participate in Management on Duty coverage
Must follow all company policies and procedures for operational efficiency and safety

Job Qualifications

At least 6 years progressive experience in hotel or related field or 4-year degree with 4 to 5 years related experience or 2-year degree with 5 to 6 years related experience
Maintain a warm and friendly demeanor consistently
Effective verbal and written communication skills with all levels of employees and guests
Proficient listening skills to understand and clarify concerns
Ability to multitask and prioritize departmental functions
Attend all required meetings and trainings
Participate in Management on Duty coverage as needed
Maintain regular attendance per Highgate Hotel standards
High standards of personal appearance and grooming including wearing nametags
Compliance with company standards and regulations for safe and efficient ops
Effective problem handling and anticipation skills
Ability to comprehend and analyze complex information and data
Maintain confidentiality of sensitive information
Willingness to perform other duties as requested by management

Job Duties

Tour operating departments daily and make adjustments as needed via department heads
Conduct weekly staff meetings including training sessions and sales reviews
Meet all financial review dates and corporate programs promptly
Hold monthly financial reviews with department managers and supervisors
Ensure department heads maintain budgeted productivity and accounting procedures
Develop managers for advancement through competency and corporate training
Conduct daily HHBR meetings and actively participate in hotel sales efforts
Participate in required Management on Duty coverage
Monitor development of management trainees
Enforce compliance with Highgate Hotel policies and procedures
Assist in budget process as required
Ensure consistent training in service standards across departments
Foster a positive team environment focused on guest satisfaction
Regularly inspect rooms with Housekeeping Manager and Property Engineer
Oversee invoice processing and ensure timely financial document submissions
Maintain cleanliness and preventive maintenance of property
Ensure employees provide attentive, friendly, and courteous guest service
Forecast monthly financial position with detailed analysis and reforecasting
Conduct management interviews and follow hiring procedures
Perform Executive Committee performance appraisals and administer disciplinary actions
Support Vice President or Regional Director with additional duties as requested
Ensure fair and equitable employee treatment
Meet clients and assist in sales efforts on property
Greet guests in public areas during peak times
Manage hotel safe procedures and monthly audits
Conduct monthly credit meetings and engage in credit policies
Complete corporate training modules and become a certified trainer
Ensure all scheduled meetings occur on property