General Manager

Oxnard, CA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $50,500.00 - $75,500.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Health savings account

401(k) retirement plan

Paid vacation

paid sick days

employee hotel discounts

educational assistance

Paid parental leave

Life insurance

Short term disability insurance

long term disability insurance

employee perks

hospital indemnity

critical illness insurance

accident insurance

Job Description

Sonesta International Hotels stands as the 8th largest hotel company in the United States, continuously expanding its footprint with a diversified portfolio that includes full-service and focused hotels in major cities. With more than 1000 properties across eight countries, Sonesta is renowned for its commitment to delivering exceptional hospitality experiences that connect with guests on a personal level. The company is driven by the human side of hospitality, focusing on service with passion, loyalty with purpose, and an overall guest experience that enhances every stay. Sonesta’s growing presence includes owned, managed, and franchised properties, making it a prominent player in the global hospitality industry.

The General Manager (GM) role at Sonesta International Hotels is a critical leadership position responsible for overseeing daily operations at one of its hotel properties. The GM serves as the onsite leader and primary representative for Sonesta with guests, clients, hotel associates, and ownership. This role demands an experienced hospitality professional who can consistently deliver outstanding business results by focusing on revenue growth, cost control, guest satisfaction, associate engagement, and operational excellence. The GM works collaboratively with various internal departments including marketing, revenue management, sales, human resources, finance, facilities management, IT, and procurement to drive hotel success.

The General Manager is expected to embody the Sonesta brand values and uphold the Sonesta G.U.E.S.T. standards, instilling passion for customer service throughout the hotel team. Managing direct sales efforts and partnerships with regional and global sales offices is a significant aspect, aimed at securing a fair share of the local market demand. The GM is also responsible for optimizing room revenue through strategic pricing, managing food and beverage operations, maintaining hotel amenities, ensuring facility upkeep and cleanliness, and leading staff recruitment, onboarding, training, and performance management.

Financial stewardship is a fundamental part of the GM’s duties, including budget development, variance analysis, managing financial inflows and outflows, and communicating financial performance to ownership. Additionally, maintaining compliance with health, safety, and alcohol service laws is essential alongside managing hotel standards and policies. The General Manager role requires a dynamic leader capable of managing multiple teams and operational components while representing the hotel at events and fostering community relationships to generate new sales leads.

This full-time position offers a competitive salary range between $94,500 and $105,000 per year, with the actual pay depending on the candidate’s experience, knowledge, and skills. Sonesta provides a comprehensive benefits package that supports the well-being and growth of its employees. The company promotes an inclusive environment valuing diversity and equal opportunity, encouraging qualified applicants from all backgrounds to join its thriving team.

Job Requirements

Bachelor’s degree in Hotel Administration, Business Administration or related field preferred
Three years as a General Manager, Operations Manager, and/or Director of Sales in extended stay hotels preferred
Ability to speak, read, and write fluent English
other languages beneficial
Professional verbal and written communication skills
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances
Problem solving, reasoning, motivating, organizational, and training abilities
Ability to prioritize and organize work assignments
Experience with Microsoft Office and Opera systems preferred
Ability to travel including some overnight travel is required
Valid driver’s license required
Frequently standing, bending, climbing, kneeling, and moving throughout the facility
Will be exposed to commercial cleaning chemicals
Carrying, lifting or pulling items weighing up to 50 pounds
Frequently handling objects and equipment
Will be required to work mornings, evenings, weekends, and holidays

Job Qualifications

Bachelor’s degree in Hotel Administration, Business Administration or related field preferred
Three years as a General Manager, Operations Manager, and/or Director of Sales in extended stay hotels preferred
Ability to speak, read, and write fluent English
other languages beneficial
Professional verbal and written communication skills
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances
Problem solving, reasoning, motivating, organizational, and training abilities
Ability to prioritize and organize work assignments
Experience with Microsoft Office and Opera systems preferred
Ability to travel including some overnight travel is required
Valid driver’s license required

Job Duties

Deliver on the promise of Sonesta Service in all interactions with guests and clients, manage according to the Sonesta G.U.E.S.T. standards, and instill a passion for customer service in all associates of the hotel
Create processes and procedures to ensure the hotel is properly supplied with all guest amenities, all food and beverage outlets are meeting guest expectations, and the hotel is properly maintained and clean
Manage the direct sales activities of the hotel in partnership with the Regional Sales Director and Global Sales Office to uncover the appropriate demand located in the hotel’s trade area
Directly supervise the hotel’s Director of Sales and partner with the above sales support team to create and execute the hotel’s sales and marketing plan to secure the fair market share of business for the hotel
Manage the overall seasonal demand strategy in partnership with the Regional Revenue Manager with regard to room type and length of stay pricing, and work with the property management and reservation systems to maximize revenue through occupancy and rate adjustments based on market conditions
Regularly sell hotel rooms through direct client contact
Establish and implement appropriate service recovery guidelines to ensure complete guest satisfaction
Respond to guest complaints or concerns in a prompt and professional manner
Manage the Sonesta ES Suites brand positioning through the proper use of all marketing programs, including everyday surprises and the guest recognition program
Manage the front office, housekeeping, and food and beverage operation of the hotel through the direct supervision of the Operations Manager
Manage the appearance, condition, and preventive maintenance of the physical plant through the direct supervision of the Maintenance Manager
Attend evening social and breakfast events as a representative of the management team and to prospect for additional sales leads
Lead the development, implementation, and monitoring of capital and operational budgets for the hotel, working with Finance to identify variances and communicate to ownership
In partnership with the General Ledger Accountant, ensure proper processes are in place to manage and report the hotel’s financial inflow and outflow
In partnership with the National Engineering and Facilities Operations, manage the reporting and condition of physical building(s), grounds, and parking surfaces, and create the annual capital and operational expense budget
In partnership with Human Resources, manage recruitment, onboarding, training, performance management, and offboarding of all associates
In partnership with Information Technology, ensure proper use, maintenance, and reporting of all IT hardware and software, and provide a return on investment to owners
In partnership with Procurement, manage and report purchasing of all necessary supplies, leveraging purchasing power and analyzing spending for efficiencies
Enforce hotel standards, policies, and procedures within all departments
Act as Manager on Duty as required
Ensure compliance with federal, state, and local health, safety, and alcohol service laws
Perform other duties as assigned