General Manager

First Hospitality is a dynamic and innovative hotel development, investment, and management company founded in 1985 and headquartered in Chicago. With a firm commitment to creating value through excellence and a fresh approach, First Hospitality has forged a reputation for revitalizing lodging experiences and championing a diverse, inclusive workforce. The company is devoted to fostering an environment where employee differences are respected and valued, helping to meet the diverse needs of guests and customers. Through a culture that promotes collaboration, flexibility, and fairness, First Hospitality continuously strives to cultivate workplace excellence and deliver outstanding hospitality across all its properties.

This opportunity is for a General Manager position at a Hilton branded lifestyle hotel located in the vibrant Milwaukee Central Business District. This role is critical in defining the pulse of downtown Milwaukee’s hospitality scene by integrating culture, performance, and unparalleled guest experiences under one roof. The General Manager will have the exciting responsibility of overseeing all facets of hotel operations including Rooms, Food & Beverage, Administrative, Sales, Marketing, and Maintenance divisions. This leadership position is designed for an experienced professional eager to drive success through strategic vision, operational expertise, and a passion for service excellence.

The General Manager is the architect of the hotel’s culture and performance, setting strong workplace standards with an unwavering focus on exceptional guest satisfaction and employee engagement. They will lead the recruitment, training, and retention of a high-performing team that delivers memorable, elevated guest experiences aligned with Hilton’s lifestyle brand expectations. Collaboration with corporate sales and revenue management leaders will be a key aspect, allowing the General Manager to drive top-line revenue performance while maintaining disciplined controls on operating expenses to consistently meet or exceed budget targets.

Successful leaders in this role embody proactive guest service strategies, creating thoughtfully curated amenities and service offerings that resonate with guests. The General Manager will champion diversity and inclusion, building strong relationships across hotel leadership and teams to cultivate a positive, inclusive environment reflective of both the property’s unique spirit and the energy of downtown Milwaukee. Accountability, professionalism, and an inspiring leadership presence will be essential as the General Manager sets the tone for service delivery, team culture, and operational excellence.

This full-time position offers an annual salary ranging from $110,000 to $120,000, with potential bonuses tied to performance metrics. The hotel also provides comprehensive benefits starting from day one, including insurance enrollment, paid time off, holiday pay, and exclusive discounts on hotel stays and travel worldwide. Employees will also have access to robust professional development and promotion opportunities ensuring continuous growth and career advancement within the vibrant hospitality sector.

In summary, this General Manager role at a premier Hilton lifestyle property offers a defining leadership opportunity for an experienced hotel management professional passionate about hospitality, revenue generation, team development, and delivering remarkable guest experiences to the heart of Milwaukee’s downtown district. Joining First Hospitality means becoming part of a forward-thinking company committed to supporting its workforce and driving industry-leading service and operational performance.