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General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $47,800.00 - $71,500.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
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Benefits

paid training program
Vacation leave
sick leave
Direct Deposit
Retention bonus
opportunities for growth
flexible schedule

Job Description

Wingstop is a dynamic and rapidly growing restaurant chain recognized for its flavorful chicken wings and commitment to providing an exceptional dining experience. As a leading player in the fast-casual dining sector, Wingstop prides itself on its unique blend of quality food offerings and a welcoming, family-oriented atmosphere. Established with a passion for bold flavors and customer satisfaction, the company has expanded extensively across various regions, drawing in a diverse clientele who return for its signature wing flavors and outstanding service. Wingstop is dedicated to fostering a positive work environment where team members can thrive, learn, and advance in their careers. The company strongly believes in promoting from within, offering structured training programs and performance-based growth opportunities to motivated individuals who are passionate about hospitality and leadership.

We are currently seeking career-minded, motivated individuals to join our team as restaurant managers. This position is designed for leaders who possess excellent interpersonal skills and have the ability to build and manage a cohesive team that works together to enhance profits, deliver superior service, and maintain the highest standards in the business. As a manager at Wingstop, you will serve as both a role model and a leader, setting the tone for a fun and family-friendly environment in our restaurants. This role offers a stable work environment and flexible schedules aimed at providing a quality work-life balance.

The managerial position includes a generous compensation package featuring a paid structured training program, vacation and sick leave, direct deposit services, a retention bonus, and limitless opportunities for growth and personal development based on performance. The role focuses deeply on offering a remarkable guest experience by ensuring that every team member embodies positivity and professionalism when interacting with customers. Managers must greet guests promptly, resolve guest inquiries and issues efficiently, and foster a welcoming atmosphere that leaves a lasting impression. Financial management responsibilities entail controlling cash, property, product, and equipment while strategically boosting sales and managing labor and food costs.

Operational management is a key component, requiring managers to uphold operational standards and ensure maintenance aligns with Wingstop’s company standards. Communication is critical; managers must effectively relay information from upper management to all staff members. The role also involves coaching, mentoring, and developing team members using company-provided tools to maintain a high-performing restaurant team. Additionally, managers ensure compliance with risk management policies and leverage support from the Restaurant Support Center. Candidates who have a genuine desire to serve guests, possess strong work ethic, and demonstrate organization, detail orientation, and ongoing self-improvement are highly valued. If you are passionate about hospitality and ready to take on a leadership role in a thriving restaurant environment, Wingstop offers an outstanding platform to grow and excel.

Job Requirements

  • High school diploma or equivalent
  • previous restaurant or hospitality management experience preferred
  • excellent interpersonal and communication skills
  • ability to work in a fast-paced environment
  • strong leadership skills
  • flexible schedule availability including weekends and holidays
  • basic financial management knowledge
  • ability to coach and develop team members
  • problem-solving abilities
  • commitment to guest service excellence

Job Qualifications

  • Strong written and verbal communication skills
  • initiative and assertiveness
  • strong interpersonal and conflict resolution skills
  • strong leadership and ability to manage, train, develop, and motivate a diverse, engaged crew
  • passionate about hospitality and guest service
  • ability and flexibility to work varying schedules including mornings, evenings, weekends, and holidays
  • problem-solving skills
  • willingness to accept feedback and improve
  • ability to set goals, create action plans, and implement them
  • ability to measure performance both subjectively and objectively
  • ability to cultivate an attractive restaurant culture
  • acting as an ambassador and representative of the brand's culture and mission

Job Duties

  • Greet all guests promptly and provide positive, long-lasting service
  • handle all guest orders and inquiries in a friendly and professional manner
  • resolve low-level guest issues efficiently and with a positive attitude
  • control cash, property, product, and equipment
  • build sales and control labor and food costs
  • maintain operational standards and communicate maintenance issues
  • coach, mentor, and develop team members using company tools
  • ensure compliance with risk management standards
  • facilitate communication between general manager, district manager, and restaurant team
  • perform other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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