General Manager

Hopdoddy is a well-established fast casual restaurant chain known for its commitment to quality food, exceptional guest experiences, and a strong team-oriented culture. Founded with a passion for crafting fresh, handcrafted burgers and offering a welcoming dining environment, Hopdoddy has cultivated a brand that blends innovative culinary creations with a fun, vibrant atmosphere. The company prides itself on maintaining high standards of food quality, cleanliness, and sanitation while delivering warm hospitality that makes every guest feel valued and appreciated. As a company, Hopdoddy emphasizes the importance of employee development, teamwork, and operational excellence to sustain its growth and maintain competitive advantage in the fast casual dining industry.

The role of General Manager at Hopdoddy is pivotal to the success of each restaurant location. This position is responsible for owning every aspect of the restaurant's operations, including staffing, training, profitability, financial management, guest service, and overall business development. The General Manager acts as a leader and role model, upholding promises to team members, guests, and the business itself. Their main goal is to drive operational excellence in sales, cost control, team member retention, guest satisfaction, food safety, and quality standards. The General Manager directs daily restaurant activities, collaborates with the leadership team, and ensures smooth execution of corporate marketing and sales plans.

This position requires a dynamic leader capable of managing a full-service or fast casual restaurant, working under high-stress situations, and demonstrating exceptional organizational, communication, and analytical skills. The General Manager will lead recruitment, training, performance management, and conflict resolution to develop a strong and motivated team. Financial oversight includes budgeting, cost control, and inventory management to meet profit goals and operational guidelines. The General Manager is also responsible for maintaining a clean, safe, and sanitary environment and ensuring that food is prepared according to company recipes and standards.

Furthermore, General Managers play a crucial role in building positive guest relationships by delivering Hopdoddy’s signature hospitality through effective communication, proactive problem solving, and consistent follow-through. They ensure the restaurant is staffed correctly, motivate team members, encourage collaboration, and foster an atmosphere of respect and fairness. Regular performance evaluations, leadership team meetings, and employee development initiatives are part of their responsibilities. Overall, the General Manager is accountable for aligning the restaurant’s operations with company culture and business strategies to achieve sustained growth and success.