General Manager

The hiring establishment is a luxury high-rise condominium located in Downtown Honolulu, known for its modern amenities and high standards of living. This prestigious property is committed to providing residents with a seamless living experience through top-notch facilities management, excellent customer service, and well-maintained communal spaces. The condominium prides itself on its commitment to quality, professionalism, and maintaining a safe and pleasant environment for residents and visitors alike. It is an upscale residential community that blends convenience and luxury in one of Honolulu's most sought-after neighborhoods, making it an ideal place for people seeking a modern urban lifestyle. The condominium management team works diligently to uphold the standards of a high-end residential property, ensuring that all aspects of the community—from safety to aesthetics—are managed with utmost care and precision.

The role is that of a General Manager responsible for overseeing all operations and facilities management aspects of this luxury condominium. This full-time position demands a dynamic leader who can seamlessly manage communications, personnel, finances, facility maintenance, and project management. The General Manager will lead a team of approximately 10 to 25 employees and coordinate closely with the condominium’s board of directors, managing agent, and vendors to maintain the highest quality service standards. The role involves hands-on leadership, including recruiting, mentoring, and motivating staff to deliver outstanding customer service and maintain the property’s luxury reputation. The General Manager will set and evaluate service standards, ensuring adherence to company policies and Hawaii state regulations, and will play a critical role in decision-making processes by collecting and analyzing data to support the board’s agenda.

A key aspect of the role involves collaborating with various stakeholders, including the board of directors and managing agents, to plan and execute capital improvement projects and maintain essential life safety equipment like elevators. Additionally, the General Manager will manage financial responsibilities such as adhering to budgets, preparing monthly reports, and supporting annual budget preparations. The position requires excellent communication skills to foster positive relations with residents, owners, contractors, and staff, promoting a professional and respectful community atmosphere.

The General Manager is expected to be on call 24/7 for emergency responses and will be responsible for maintaining accurate records of community activities. The successful candidate must demonstrate strong critical thinking, project management skills, and the ability to resolve residents’ concerns efficiently while maintaining a welcoming and professional demeanor. The role demands physical presence around the property and the ability to manage a flexible work schedule. Overall, this position offers a rewarding opportunity to manage a highly respected luxury condominium community in a prime downtown location, leading a motivated team to deliver excellence in property management.