General Manager

Seva Hospitality is a respected and growing company specializing in the hospitality industry, focusing on hotel management and operations. With a commitment to excellence, Seva Hospitality aims to provide high-quality service and memorable guest experiences through innovative practices and a dedicated team-oriented culture. The company values energy, recognition, and a passion for service, which are reflected in its bonus incentive programs and comprehensive benefits packages for eligible full-time team members. Seva Hospitality is dedicated to fostering a supportive work environment where team members feel valued and empowered. For those interested in exploring a career with Seva Hospitality, additional information and employment opportunities are available on their website sevahos.com.

The position of General Manager at Seva Hospitality plays a pivotal role in overseeing the complete operation of the hotel. This leadership role focuses on maintaining established cost and quality standards while maximizing profits and enhancing guest satisfaction. The General Manager takes responsibility for managing various hotel departments such as rooms, housekeeping, food and beverage, maintenance, and sales to ensure each is both profitable and functioning effectively in collaboration with one another. A key area of this role includes handling financial accountability through managing daily accounting entries, monitoring cash deposits, and producing monthly financial reports to track performance against the budget. Beyond financial management, the General Manager actively contributes to marketing and sales strategies, responding to shifting market conditions to keep the hotel competitive and vibrant.

Another fundamental responsibility within this role is human resource management. The General Manager works to control staff turnover, motivate team members, conduct regular staff meetings, and ensure the ongoing development and retention of the team members. Protecting the hotel’s assets is also essential, achieved by implementing a sound preventative maintenance program. Guest interaction is a high priority, with the General Manager expected to respond promptly and courteously to guest requests or complaints, ensuring a professional and welcoming atmosphere at all times. The role demands adherence to all relevant federal, state, and local laws, including OSHA and EEOC regulations, as well as wage and health laws, to maintain compliance and ensure legal and ethical operations.

This position requires flexibility, including occasional lifting, working nights, weekends, holidays, and being on-call when away from work. The role reports directly to the Seva Hospitality Operations Manager and supervises several key positions including the Assistant General Manager, Director of Sales, Director of Housekeeping, Chief Engineer, and Food and Beverage Director. The General Manager also plays a crucial role in community relations, maintaining good standing for the hotel by establishing and nurturing relationships with civic organizations like the Chamber of Commerce and local government bodies. This comprehensive position is suited for an energetic, dedicated professional passionate about hospitality management and committed to achieving operational excellence, guest satisfaction, and team success.