InTown Suites logo

General Manager

Greensboro, NC, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401K with company match
3 Weeks of Paid Time Off
Sundays Off
Weekly Payroll
Career growth opportunities

Job Description

The hiring company is a well-regarded property management establishment located at 501 Americhase Drive, Greensboro, North Carolina. This company values passion and customer focus highly, creating a work environment where team members genuinely believe in and are committed to the work they do. Operating within the hospitality industry, the company prioritizes providing superior guest service, maintaining clean and safe properties, and achieving strong financial performance through effective management. Dedicated to a supportive team culture and continual growth, the organization supports its employees with clear policies and career development opportunities. The General Manager role is a pivotal position within this hospitality company, offering full-time employment with comprehensive benefits and the opportunity for career advancement within the property management sector.

The role of the General Manager is critical for the successful daily operations of an individual property. This position holds responsibility for overseeing all aspects of the property’s operation – from financial performance and maintenance to guest satisfaction and staff management. The General Manager must ensure the property is maintained in excellent physical condition and operates within corporate financial and operational procedures. This role demands a dynamic, customer-oriented leader capable of driving sales, managing budgets, overseeing capital expenditures, and fostering a positive work atmosphere for both employees and guests. The General Manager actively manages the recruitment, training, and development of property staff, ensuring a high level of service delivery. Expertise in sales strategies and a solid understanding of the local market landscape are essential components for success in this role. Additionally, strong interpersonal skills and effective communication abilities are critical for maintaining positive relationships with guests, staff, and local authorities. The position requires someone who can handle multiple responsibilities efficiently, make sound judgments, and maintain composure under pressure. This role provides the opportunity to contribute to shaping the guest experience directly and influencing the financial achievements of the property. The company offers an environment with supportive onboarding, structured training programs, and a focus on work-life balance including Sundays off and weekly payroll. Health, dental, vision, life, and disability insurance are offered alongside a 401(k) plan with company match and paid time off. The General Manager position is ideal for someone with a passion for hospitality, a drive for excellence, and a desire for long-term career growth within a respected national hospitality company.

Job Requirements

  • Valid driver’s license
  • Current auto insurance
  • Functioning automobile
  • Ability to read speak write and understand English
  • Ability to read understand and interpret hotel reports and internal information
  • Proficient mathematical skills
  • General computer proficiency
  • Knowledge of front office and related department operations and guest service standards
  • Ability to perform various front office and related positions
  • Strong communication and interpersonal skills
  • Ability to work long hours regularly
  • Ability to manage multiple activities in stressful situations
  • Organizational skills
  • Good judgment and problem-solving abilities

Job Qualifications

  • Graduation from high school or equivalent combination of education and experience
  • Minimum 3 years' management experience with supervisory responsibilities
  • Valid driver’s license current auto insurance and functioning automobile
  • Ability to read speak write and understand English
  • Ability to read understand and interpret hotel reports and internal information
  • Proficient mathematical skills for forecasts calculations and reports
  • General computer proficiency
  • Thorough knowledge of front office operations service standards techniques guest relations and up selling
  • Ability to perform various front office positions
  • Strong communication skills
  • Ability to work long hours and under stressful conditions
  • Ability to multitask and organize oneself and others
  • Sound judgment in front office operations and problem solving

Job Duties

  • Recruit interview and hire all property staff
  • Training development and support of property staff
  • Responsible for office operations including guest check-in check-out money control bookkeeping and payroll
  • Ensure and provide excellent guest service
  • Develop expertise on computer operating system
  • Identify and manage repair and maintenance issues
  • Identify capital expenditure needs
  • Assist with completion of capital expenditure projects
  • Identify and follow up on life safety and inspection issues
  • Notify supervisor of any guest concerns
  • Maximize financial performance through revenue management and pricing recommendations
  • Meet budgets through P and L analysis and effective cost and inventory control
  • Assist in preparation of annual budgets
  • Monitor competitors for their market
  • Drive sales through local marketing
  • Develop and maintain positive relationships with all local governmental authorities
  • Assist in recruitment and training of other General Managers

Job Criteria

Experience

Mid Level (3-7 years)


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