General Manager

Highgate is a leading real estate investment and hospitality management company with a robust portfolio that includes more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With over $15 billion in assets under management and a 30-year track record in the hospitality industry, Highgate is recognized for its expertise in property cycle management, encompassing planning, development, recapitalization, and disposition of assets. The company is dedicated to innovating within the hospitality sector by developing diverse lifestyle and legacy hotel brands, as well as independent hotels and resorts, all featuring contemporary programming and digital sophistication. Highgate utilizes industry-leading revenue management tools to identify evolving market dynamics and maximize asset value to the benefit of its stakeholders.

The role in focus, General Manager at Residence Inn Salinas located in Salinas, CA, is vital to the continuing success and profitability of the hotel under the Select Service Division. This leadership position is responsible for overseeing all aspects of the hotel's operations including guest satisfaction, revenue generation, cost control, and employee development while maintaining the property's integrity. The General Manager will be pivotal in daily operational oversight, financial management, employee training programs, and client relations. This role requires a hands-on approach, involving daily tours of operating departments, conducting weekly staff meetings, and collaborating closely with sales and department managers to ensure budgeted productivity and financial objectives are successfully met. The General Manager will also play a significant role in sales, including maintaining relationships with major clients and hosting events to drive business.

Key responsibilities include maintaining compliance with all Highgate Hotel policies and procedures, ensuring high service standards are met across departments, and fostering a positive team-oriented work culture that prioritizes guest experiences. This role requires strategic financial forecasting, conducting management interviews, performance monitoring, and executing corrective actions as necessary. The General Manager will be an essential link between the hotel's operations and the corporate office, ensuring accurate financial reporting and adherence to corporate calendars and schedules. Additionally, the position demands active involvement in credit and collection policy enforcement, safety procedures, and ongoing corporate training initiatives.

This opportunity is ideal for an individual with significant progressive experience in hospitality management who is committed to excellence in service and operational outcomes. The job demands effective communication skills, multitasking abilities, and a warm, approachable demeanor to lead both guests and employees toward a superior hospitality experience. The role is full-time and involves active participation in meetings, training, and coverage as required to support hotel operations. Highgate's strong leadership team and global presence provide a supportive environment for the General Manager to thrive and further their career in hospitality leadership.