General Manager

Richmond, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $45,300.00 - $67,700.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

accident insurance

Short term disability insurance

long term disability insurance

Pet insurance

Gym membership discounts

Paid Time Off

Paid holidays

401k plan with company match

Employee Discounts

Shamin Perk discounts

Job Description

Shamin Hotels is a family-owned and operated hospitality company based in Central Virginia, renowned for its commitment to providing exceptional service and creating unforgettable guest experiences. Established in 1978 by P.C. Amin and B.N. Shah, the company originated from the purchase of a bankrupt hotel in Lumberton, North Carolina, and has since evolved into the largest hotel owner and operator in Virginia. With over 70 hotels in its portfolio, spanning multiple states, Shamin Hotels prides itself on fostering a welcoming atmosphere for travelers and nurturing the talents and ambitions of its team members. The company emphasizes a culture of teamwork, exceptional service, and continuous growth, offering its employees a supportive environment where career advancement is encouraged and merit-based promotions are a priority.

The role of General Manager at Shamin Hotels is a full-time, exempt position reporting directly to the Regional Director of Operations. This leadership role involves comprehensive oversight of all hotel operations to ensure the smooth and efficient functioning of the property. As the key figure in the hotel's management hierarchy, the General Manager supervises department heads including the front office manager, executive housekeeper, chief engineer, and other property-based associates. The position commands a salary paid on a bi-weekly basis and is integral to driving guest satisfaction, operational excellence, and profitability.

In this managerial capacity, the General Manager is responsible for leading the hotel staff, ensuring alignment with the company's goals, and fostering a positive work environment that promotes collaboration and high morale. This role demands hands-on leadership, including recruiting, training, scheduling, evaluating, and disciplining employees to maintain top operational standards. Day-to-day responsibilities encompass overseeing various departments such as front desk, housekeeping, food and beverage, and maintenance, ensuring that each area functions efficiently and according to established policies.

Furthermore, the General Manager monitors key performance indicators including occupancy rates, revenue per available room (RevPAR), and guest satisfaction scores, taking corrective measures where necessary to optimize results. Maintaining exceptional guest service standards is crucial, involving prompt and effective resolution of guest complaints and implementation of strategies aimed at enhancing the overall experience. Financial stewardship is also a key component of the role, involving budget development and management, expense control, revenue forecasting, and profitability optimization.

Collaboration with the sales and marketing team is required to develop initiatives that attract and retain guests while expanding the hotel’s market presence and strengthening client relationships. The General Manager also ensures full compliance with legal and industry standards, conducting inspections and audits to uphold quality and safety. Representing Shamin Hotels within the local community and participating in industry events is part of the strategic outreach to build the brand and form valuable networks.

Strategic planning is an ongoing responsibility, with the General Manager tasked with developing long-term plans for hotel expansion, renovation, and rebranding, while staying informed on market trends and competitive landscapes. Candidates for this position are expected to embody Shamin Hotels’ core values: teamwork, ownership, and passionate service. The company offers remarkable benefits including health, dental, vision, accident, and disability insurance, gym membership discounts, paid time off, holidays, 401K with employer match, and employee discounts.

Shamin Hotels is dedicated to equal employment opportunities and welcomes candidates from diverse backgrounds who are motivated to lead and grow within a dynamic hospitality environment. This role is ideal for hospitality professionals who possess a robust combination of leadership skills, operational expertise, business acumen, and a passion for delivering exceptional guest experiences while fostering employee development and company success.

Job Requirements

Bachelor's degree in hospitality management, hotel administration, business administration, or related field
Extensive experience in hospitality industry with leadership roles
Proven record of managing hotel operations and financial goals
Strong knowledge of hotel management software and systems
Excellent interpersonal and communication skills
Ability to lead, train, and develop staff
Willingness to work flexible hours including weekends and holidays

Job Qualifications

Bachelor's degree in hospitality management, hotel administration, business administration, or a related field
Extensive experience in the hospitality industry with progressively increasing levels of responsibility
Previous experience in hotel management including roles such as assistant general manager, director of operations, or department head
Strong track record of leadership, team management, and achieving operational and financial goals
Excellent leadership and management skills with the ability to motivate and inspire a diverse team
Strong business acumen and financial management skills including budgeting, forecasting, and cost control
Exceptional communication and interpersonal skills
Problem-solving and decision-making abilities with a focus on innovative solutions
Proficiency in hotel management software and technology systems including property management systems and revenue management systems
Attention to detail and commitment to maintaining high standards of quality and service
Flexibility and adaptability to thrive in a fast-paced environment

Job Duties

Provide strong leadership to the hotel staff including department heads to ensure alignment with hotel goals
Supervise and manage all hotel personnel including hiring, training, scheduling, evaluating, and disciplining as necessary
Foster a positive work environment that encourages teamwork, collaboration, and high morale among staff members
Oversee day-to-day operations of the hotel including front desk, housekeeping, food and beverage, maintenance, and other departments
Develop and implement operational policies and procedures to ensure efficient hotel management
Monitor and analyze hotel performance metrics such as occupancy rates, revenue per available room, and guest satisfaction scores and take corrective actions
Address guest complaints and concerns promptly and effectively to ensure guest satisfaction and retention