General Manager

Columbia, SC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $40,400.00 - $60,400.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

retirement plans

Professional development opportunities

flexible schedule

Job Description

Urban Air Adventure Parks is a leading indoor adventure park and the market leader in location-based entertainment. Based in Dallas, Texas, Urban Air pioneered the adventure park concept and operates as the largest adventure park operator worldwide. The company is dedicated to creating a fun and safe environment where kids and families can come to enjoy a variety of attractions, encouraging guests to aim higher and achieve beyond their expectations. Urban Air prides itself on its innovative approach to family entertainment, combining thrilling attractions with a focus on safety, community, and exceptional guest experiences. The company values diversity and inclusivity, fostering a welcoming atmosphere for all employees and visitors. Urban Air Columbia continues this tradition with a strong commitment to excellence and community engagement, offering a vibrant, positive workplace culture.

The General Manager position at Urban Air is a pivotal leadership role tasked with driving operational success, fostering a dynamic team environment, and maintaining the park’s reputation for outstanding guest service. This role requires an energetic and motivated individual capable of inspiring and managing staff, implementing effective training programs, and ensuring all aspects of park operations function smoothly and efficiently. The General Manager is responsible for overseeing entertainment, food and beverage, attractions, and overall property management to meet financial goals and support company strategies. This includes developing and mentoring employees, leading managers, and maintaining a safe and secure environment for guests and staff.

In addition to operational duties, the General Manager plays a vital role in community relations, representing Urban Air in partnerships with local organizations to strengthen the park’s presence and reputation. Financial management is also a key aspect, requiring the General Manager to analyze reports, control expenses, and capitalize on marketing strategies to drive revenue growth while adhering to budget guidelines. With a focus on both people and processes, this role demands strong communication skills, professionalism, and an innovative mindset to continuously enhance the guest experience. The ideal candidate embraces adaptability, accountability, and strategic thinking, aiming to motivate a predominantly young team and cultivate their professional development. Urban Air offers an opportunity to lead in a fast-paced, fun environment that values employee growth and guest satisfaction alike.

Job Requirements

Experience in hospitality industry such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
minimum 3 years of experience in facility operations and management
strong leadership and communication skills
ability to develop and mentor team members
proficiency in Microsoft Office (Excel, Word, PowerPoint)
professional grooming and conduct
adaptability and flexibility
ability to maintain professionalism in all situations
strategic thinking and ability to set and communicate a vision
strong decision-making and judgment
ability to foster a positive team environment
accountability for personal and professional standards
commitment to diversity and inclusion

Job Qualifications

Ability to enthusiastically interact with others
strong character and exercises good judgment in decision-making
experience in hospitality required: theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
3+ years of experience in facility operations and management required
demonstrated ability in developing team members in areas of responsibility
demonstrated ability to achieve expected store financial results in areas of responsibility
must be professional, energetic, self-motivated, and able to motivate others, and have a positive attitude
intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)
professional grooming and conduct must be constantly displayed
adaptability, flexibility, and general enthusiasm for the business
strong communication skills
ability to write and verbally communicate in a clear and concise manner
ability to establish working relationships with all employees, management, and vendors
ability to maintain and project professionalism, internally and externally, at all times
ability to establish and communicate a vision for the park
flexible in approach
can readily adapt to business and team needs and changes
ability to hold oneself accountable for high personal standards of conduct and professionalism
appreciation of diversity (thought, ethnic, gender, etc.)
innovative and strategic thinker

Job Duties

Hire, train, and provide mentorship to the staff to further develop their skills
cultivate a team environment that provides exceptional customer service
implement and execute all staff training programs
assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity
ensure execution of all employee recognition and incentive programs as documented
maintain a strong community presence through partnership with community and business organizations
maintain a safe, clean, and secure environment for all guests and staff
responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives
continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
provide direction to the management team and ensure all staff members perform at a consistently high level
promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standards
assist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goals
monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
capitalize business opportunities in the market area by executing company marketing strategies to drive sales
maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering
assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets