General Manager

Lucky Strike Entertainment, formerly Bowlero Corp, is a leading location-based entertainment company operating over 360 venues across North America. The company offers a vast range of immersive experiences including bowling, arcade games, water parks, and family entertainment centers, making it a top destination for fun and leisure. Lucky Strike Entertainment also owns the Professional Bowlers Association, the premier league of bowling, which further amplifies its impact in the entertainment and sports industry globally. This dynamic and fast-growing company is widely recognized for its innovative approach to entertainment, blending exceptional service and cutting-edge facilities to create memorable experiences for guests of all ages. With a robust presence across numerous cities, Lucky Strike Entertainment is committed to cultivating a vibrant, engaging environment for both guests and employees alike. The company values creativity, team spirit, customer satisfaction, and operational excellence as fundamental pillars of its business model.

The role of General Manager at Lucky Strike Entertainment is a high-energy, multifaceted leadership position responsible for overseeing the entire operation of a center. This role requires an individual who thrives in a fast-paced, customer-centric environment and is passionate about delivering outstanding guest experiences while driving the business to exceed financial goals. General Managers are pivotal in managing all aspects of the center's operations, from entertainment offerings like bowling and arcade games to food and beverage sales and overall facility maintenance. Their leadership ensures that every guest visiting the center experiences top-notch service and enjoys the vibrant atmosphere of the venue. The General Manager's duties extend to developing operational budgets, monitoring revenue, controlling labor costs, and managing expenses to meet financial targets.

In this role, the General Manager performs floor management, plans schedules, organizes daily operations, and effectively communicates with team members to ensure seamless operations. They are responsible for training and supervising staff, including assistant managers and kitchen and event managers, fostering professional growth, and maintaining high performance levels. Regular performance reviews and management meetings are conducted to evaluate each department's progress, adjust strategies, and sustain profitability. A significant part of the role is nurturing team morale and addressing HR or loss prevention issues promptly to maintain a positive work environment.

Customer satisfaction is a top priority, requiring the General Manager to handle complaints with care and ensure guests leave with a memorable experience. They also oversee food and beverage programs, maintaining quality and expanding offerings to maximize sales. The role demands flexibility with working hours, including weekends, holidays, and extended shifts as needed.

Ideal candidates for this role possess over five years of management experience in full-service restaurant and food service operations, complemented by a bachelor’s degree. They demonstrate strong business acumen, including skills in business math, accounting, and decision-making, and are exceptional team players with a proven ability to develop people. Communication skills and familiarity with POS register systems are also essential. Working on their feet throughout shifts in a typical entertainment setting, General Managers must be physically capable of walking, bending, standing, and occasionally lifting objects with assistance.

The salary range for this position is $80,000 to $90,000 annually, with performance-based incentives and a comprehensive benefits package that includes healthcare coverage and various other perks. Lucky Strike Entertainment offers a dynamic work environment where enthusiasm, leadership, and a passion for exceptional guest experiences are rewarded. This is an exciting opportunity to lead within one of the most reputable names in the entertainment industry and make a meaningful impact at a community level while driving professional growth and success. Employment type for this role is listed as other, and candidates can expect a role that is both challenging and rewarding, meshing leadership responsibilities with fun and dynamic entertainment.