Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Travel Discounts
Employee assistance program
Flexible Paid Time Off
401(k) Plan
Employee Stock Purchase Program
Learning and advancement opportunities
Job Description
Hilton Grand Vacations is a leading global hospitality company specializing in vacation ownership and resort management. With a strong commitment to delivering outstanding guest experiences, Hilton Grand Vacations operates numerous properties across the United States and internationally. Their properties are known for exceptional quality, service, and creating memorable vacation experiences that cater to diverse customer needs. As a part of the Hilton portfolio, the company benefits from extensive brand recognition, resources, and support to maintain high standards and continuous growth in the hospitality industry.
The Tuscany Village Resort in Orlando, FL, is one of the premium vacation destinations managed by Hilton Grand Vacations. Situated in a world-renowned vacation hotspot, this resort blends the charm of Tuscan architecture with modern amenities and exceptional guest services. Hilton Grand Vacations is now seeking a General Manager for Tuscany Village Resort, an exciting leadership opportunity designed for an experienced hospitality professional committed to operational excellence and guest satisfaction. This role is full-time and offers a competitive salary along with comprehensive benefits.
The General Manager will play a pivotal role in leading a dynamic resort operation that focuses on delivering world-class customer service, fostering team development, and ensuring financial performance meets or exceeds targets. Responsibilities encompass overseeing all operational functions including front office, housekeeping, maintenance, security, and recreational activities through indirect supervision. The role requires someone who can build and maintain strong relationships both internally with team members and externally with guests and stakeholders such as the Homeowners Association Board of Directors.
Furthermore, the General Manager will be accountable for maintaining cost controls, labor management, compliance with labor laws, and overall property appearance and safety. A key success factor in this position is the ability to create and sustain a positive workplace culture that promotes diversity, equity, inclusion, and a people-first environment.
Hilton Grand Vacations offers an attractive benefits package that includes comprehensive health insurance starting on day one, a flexible paid time off plan for managers, a 401(k) program with company match, employee stock purchase options, and numerous discounts including global travel rates. The company emphasizes work-life balance and provides resources to support employee wellness and professional growth.
This is an outstanding opportunity for a seasoned General Manager to join a respected company with a strong reputation in the vacation ownership industry. Candidates should bring extensive knowledge of resort management and homeowners association laws and financial principles to excel in this role. The position promises a challenging yet rewarding career path with meaningful opportunities for advancement and contribution to a thriving hospitality business.
The Tuscany Village Resort in Orlando, FL, is one of the premium vacation destinations managed by Hilton Grand Vacations. Situated in a world-renowned vacation hotspot, this resort blends the charm of Tuscan architecture with modern amenities and exceptional guest services. Hilton Grand Vacations is now seeking a General Manager for Tuscany Village Resort, an exciting leadership opportunity designed for an experienced hospitality professional committed to operational excellence and guest satisfaction. This role is full-time and offers a competitive salary along with comprehensive benefits.
The General Manager will play a pivotal role in leading a dynamic resort operation that focuses on delivering world-class customer service, fostering team development, and ensuring financial performance meets or exceeds targets. Responsibilities encompass overseeing all operational functions including front office, housekeeping, maintenance, security, and recreational activities through indirect supervision. The role requires someone who can build and maintain strong relationships both internally with team members and externally with guests and stakeholders such as the Homeowners Association Board of Directors.
Furthermore, the General Manager will be accountable for maintaining cost controls, labor management, compliance with labor laws, and overall property appearance and safety. A key success factor in this position is the ability to create and sustain a positive workplace culture that promotes diversity, equity, inclusion, and a people-first environment.
Hilton Grand Vacations offers an attractive benefits package that includes comprehensive health insurance starting on day one, a flexible paid time off plan for managers, a 401(k) program with company match, employee stock purchase options, and numerous discounts including global travel rates. The company emphasizes work-life balance and provides resources to support employee wellness and professional growth.
This is an outstanding opportunity for a seasoned General Manager to join a respected company with a strong reputation in the vacation ownership industry. Candidates should bring extensive knowledge of resort management and homeowners association laws and financial principles to excel in this role. The position promises a challenging yet rewarding career path with meaningful opportunities for advancement and contribution to a thriving hospitality business.
Job Requirements
- Bachelor's degree
- 5-7 years experience as a general manager
- 5 years management experience in a comparable property
- knowledge of vacation ownership principles and HOA laws
- strong financial and labor control skills
- excellent communication skills
- ability to foster diversity, equity, and inclusion
- ability to work with internal and external vendors
- commitment to delivering exceptional guest experiences
Job Qualifications
- Extensive knowledge of vacation ownership principles, practices, and procedures, including HOA laws and regulations in the day-to-day management of the resort
- must possess and apply an extensive knowledge of financial principles and statements to review and analyze resort and HOA financial status
- must demonstrate the ability to create and maintain a culture of diversity, equity and inclusion
- must possess excellent written and verbal communication skills
- strong financial competence and expertise in labor control and productivity standards
- ability to work with in-house personnel as well as third-party vendors in two subject areas: housekeeping and food and beverage
- 5-7 years of prior General Manager experience
- 5 years of management experience in a comparable property
- BA/BS/Bachelor's Degree
Job Duties
- Customer focus by building strong and internal and external customer relationships and delivering customer-centric solutions
- instills trust by gaining the confidence and trust of others through honesty, integrity, and authenticity
- collaborates and builds partnerships and works collaboratively with others to meet shared objectives
- coordinates with business management staff to ensure that accurate records are maintained, and cost controls are monitored and applied
- committed, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- responsible for ensuring the efficient operation of resort functions, such as front office, housekeeping, maintenance, security and loss prevention, and recreational functions through indirect supervision
- communicates continuously with the Homeowners Association(s) Board of Directors
- develops and maintains cost and labor controls to ensure operation within budget
- must demonstrate leadership skills and show capability in acquiring, developing, and retaining an engaged team
- conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property
- commitment and dedication to our people-first culture
- ensure guest/owner safety and security
- maintain crisis management plan
- assures compliance with labor laws and respects areas of responsibility
- works closely with developer, homeowners’ association, project management and in-house sales and marketing leadership
- other duties as assigned
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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