General Manager

Smashburger is a modern fast-casual restaurant chain celebrated for its dedication to serving the best-tasting "cooked-to-order" burgers. Founded with the vision of revolutionizing the burger experience, Smashburger focuses on using only 100% Angus beef that is smashed, seared, and seasoned fresh on the grill. Each burger is served on a butter-toasted artisan bun, topped with the highest-quality cheeses, fresh produce, and premium condiments. This approach provides customers with a flavorful and customizable burger experience, whether they choose from Smashburger's signature recipes or create their own. The atmosphere is designed to be comfortable and relaxed, offering quick service with food presented on a plate rather than in a bag. Smashburger aims to be a community-driven, affordable dining option that feels close to home.

The General Manager role at Smashburger is a vital leadership position responsible for driving the restaurant's operational success while fostering a guest-focused, team-oriented, and community-connected environment. This full-time position requires strong leadership skills to motivate and manage all restaurant staff, ensuring a high level of customer satisfaction and team collaboration. The General Manager oversees all operational aspects, including recruitment, training, scheduling, and performance management, guaranteeing that company standards are met or exceeded consistently. This role demands experience in restaurant management, particularly within quick service or casual dining settings, as well as a strong understanding of financial performance through sales goals, profit and loss statements, and budget forecasting.

In this capacity, the General Manager also plays a key role in local store marketing efforts, promoting community relations and driving sales growth. By actively coaching and developing managers and team members, the General Manager helps improve sales, profits, and operational standards while maintaining compliance with company policies and procedures. This leadership role requires excellent communication skills, organizational prowess, and the ability to manage multiple priorities in a fast-paced environment. Successful General Managers at Smashburger demonstrate a commitment to ongoing training programs, performance feedback, and upholding the company’s mission and core values to create a positive and productive workplace culture. Those who excel in this role combine outstanding customer service with strong operational acumen to contribute directly to the continued growth and reputation of Smashburger as a top choice for modern burger lovers.