General Manager

Murfreesboro, TN, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Day Shifts

Benefits

Easy to follow training programs

Supportive team throughout the onboarding process

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

401K with company match

3 weeks of PTO

Sundays Off

Weekly Payroll

Career growth opportunities

Job Description

InTown Suites is a leading hospitality company known for providing comfortable, safe, and affordable extended stay accommodations. Situated at 1345 Old Fort Parkway in Murfreesboro, Tennessee, this property is part of a larger network of properties dedicated to delivering quality service and satisfaction to all guests. The company is committed to maintaining a work environment where employees truly believe in their roles and bring passion and focus to customer satisfaction. This ethos is deeply embedded within the corporate culture and reflects in every operation and guest interaction. As a part of their team, you become involved with a company that values integrity, service excellence, and continuous growth. The employment is full-time with competitive salary packages, including comprehensive benefits that support your professional and personal well-being. Working at InTown Suites means you are joining a supportive team that emphasizes employee training, career development, and a positive work atmosphere. This helps in fostering both individual and organizational success.

The General Manager role at this Murfreesboro property is a critical leadership position responsible for overseeing all aspects of the property's operations. This includes daily management duties, financial performance accountability, and ensuring a safe and clean environment for guests and staff alike. The General Manager is tasked with maintaining strict adherence to corporate financial and operational procedures while continuously striving to provide the highest level of guest satisfaction. Success in this role requires strong salesmanship skills and an in-depth understanding of the local competitive landscape to maximize the property’s market position. Key responsibilities extend to supervising staff recruitment, training, and development, as well as managing office operations including guest check-ins and check-outs, bookkeeping, and payroll functions. The role demands a proactive approach to identifying maintenance needs, managing capital expenditure projects, and ensuring compliance with life and safety regulations. Financial stewardship is paramount, with the General Manager expected to meet budgetary goals through insightful profit and loss analysis and effective cost controls. There is also a heavy emphasis on local marketing initiatives and forging positive relationships with local governmental authorities. The position is demanding, requiring flexibility for extended hours, strong multitasking ability, effective communication skills, and a dedication to providing exceptional service consistently. The work environment combines indoor office activities with physical tasks, requiring the ability to stand for long periods and sometimes lift moderate weights. Overall, this position offers a rewarding career path with opportunities for personal and professional growth within a respected hospitality brand.

Job Requirements

Possess a valid driver’s license current auto insurance and a functioning automobile
Read speak write and understand the English language to interact with guests staff handle administrative duties etc
Ability to read understand and interpret information found in a variety of reports and other internal hotel information
Sufficient mathematical skills to prepare forecasts and reports calculate room revenue average rate occupancy percentage and labor costs count and balance a cash bank etc
General computer proficiency
Possess thorough knowledge of front office and related department operations service standards and techniques guest relations and etiquette up selling techniques to ensure the effective operation of the front office and related departments
Possess the knowledge and ability to perform a variety of front office and related positions in response to business conditions
Ability to compose and express thoughts in a clear and understandable way to ensure effective communication
Ability and flexibility to work long hours on a regular basis and as business conditions demand
Ability to manage multiple activities often in stressful situations
Ability to organize oneself one’s work and the efforts of others
Ability to make effective judgments on all facets of front office operations and staff and the ability to effectively solve guest and operational problems

Job Qualifications

Possess a valid driver’s license current auto insurance and a functioning automobile
Read speak write and understand the English language to interact with guests staff handle administrative duties etc
Ability to read understand and interpret information found in a variety of reports and other internal hotel information
Sufficient mathematical skills to prepare forecasts and reports calculate room revenue average rate occupancy percentage and labor costs count and balance a cash bank etc
General computer proficiency
Possess thorough knowledge of front office and related department operations service standards and techniques guest relations and etiquette up selling techniques to ensure the effective operation of the front office and related departments
Possess the knowledge and ability to perform a variety of front office and related positions in response to business conditions
Ability to compose and express thoughts in a clear and understandable way to ensure effective communication
Ability and flexibility to work long hours on a regular basis and as business conditions demand
Ability to manage multiple activities often in stressful situations
Ability to organize oneself one’s work and the efforts of others
Ability to make effective judgments on all facets of front office operations and staff and the ability to effectively solve guest and operational problems
Any combination of education and experience equivalent to graduation from high school and any other combination of education training or experience that provides the required knowledge skills and abilities
High school diploma preferred but not required
Minimum 3 years’ experience in management
Supervisory experience required Experience levels required might vary based upon the size volume and character of company

Job Duties

Recruit interview and hire all property staff
Training development and support of property staff
Responsible for office operations including checking-in and checking out guests control of all money and bookkeeping and payroll functions
Ensure and provide excellent guest service
Develop expertise on computer operating system
Identify and manage repair and maintenance issues
Identify capital expenditure needs
Assist with completion of capital expenditure projects
Identify and follow up on life/safety issues and inspection issues
Notify supervisor of any guest concerns
Maximize financial performance through revenue management and pricing recommendations
Meet budgets through P&L analysis and effective cost and inventory control
Assist in preparation of annual budgets
Monitor competitors for their market
Drive sales through local marketing
Develop and maintain positive relationships with all local governmental authorities
Assist in recruitment and training of other General Managers