Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
performance bonuses
Career development opportunities
Job Description
Papa John's is a leading international pizza delivery and takeout chain known for its commitment to quality ingredients and outstanding customer service. As one of the top pizza franchises in the world, Papa John's has a strong brand presence and continues to grow by delivering high-quality products and a superior dining experience. The company operates restaurants that embrace community values and foster a positive environment for both customers and employees. Papa John's restaurants focus on fresh dough, high-quality cheeses, and a variety of signature sauces, which contribute to their reputation for delicious pizzas and other menu items. Establishing operational excellence and delivering exceptional customer service are at the core of every Papa John's restaurant's success. The company offers employment opportunities with competitive salaries and a pathway for career advancement within a globally recognized brand.
The General Manager position at Papa John's is an essential leadership role responsible for the successful operation of the restaurant. This role demands a self-sufficient, decisive leader capable of meeting profitability goals while maintaining excellent food quality and customer service standards. As a General Manager, you will oversee all restaurant functions including hiring, training and developing team members, fostering a positive culture of teamwork and accountability, and ensuring compliance with company policies and legal regulations. Your leadership will be crucial in creating an environment where each pizza and menu item meets the company's high standards and satisfies customer expectations. Additionally, the General Manager addresses customer feedback and concerns promptly, using this information to improve service and strengthen customer loyalty. Budget management, including controlling food, labor, and operational costs, is a key aspect of the role—achieved through effective use of Papa John’s PROFIT System. Maintaining restaurant cleanliness, equipment upkeep, and asset protection are also core responsibilities. The General Manager plays an active role in recruiting customer-oriented team members and making sure all staff members are well-prepared to deliver excellent service. This role is ideal for candidates seeking a challenging and rewarding leadership opportunity within a respected restaurant brand, where their impact will directly influence the success and growth of the restaurant and overall brand reputation.
The General Manager position at Papa John's is an essential leadership role responsible for the successful operation of the restaurant. This role demands a self-sufficient, decisive leader capable of meeting profitability goals while maintaining excellent food quality and customer service standards. As a General Manager, you will oversee all restaurant functions including hiring, training and developing team members, fostering a positive culture of teamwork and accountability, and ensuring compliance with company policies and legal regulations. Your leadership will be crucial in creating an environment where each pizza and menu item meets the company's high standards and satisfies customer expectations. Additionally, the General Manager addresses customer feedback and concerns promptly, using this information to improve service and strengthen customer loyalty. Budget management, including controlling food, labor, and operational costs, is a key aspect of the role—achieved through effective use of Papa John’s PROFIT System. Maintaining restaurant cleanliness, equipment upkeep, and asset protection are also core responsibilities. The General Manager plays an active role in recruiting customer-oriented team members and making sure all staff members are well-prepared to deliver excellent service. This role is ideal for candidates seeking a challenging and rewarding leadership opportunity within a respected restaurant brand, where their impact will directly influence the success and growth of the restaurant and overall brand reputation.
Job Requirements
- minimum high school diploma or equivalent
- prior experience in restaurant or retail management preferred
- ability to lead and motivate a team
- strong organizational and multitasking skills
- availability to work flexible hours including evenings and weekends
- basic computer proficiency
- knowledge of health and safety regulations
Job Qualifications
- proven experience in restaurant management or a similar leadership role
- strong leadership and decision-making skills
- excellent communication and interpersonal abilities
- ability to train and develop team members
- familiarity with budgeting and financial reporting
- knowledge of federal, state and local labor laws
- customer service orientation
- ability to work in a fast-paced environment
Job Duties
- assume responsibility for all functions of the restaurant to ensure high quality products and customer service
- manage operations including execution of company policies, procedures, programs and systems
- comply with all federal, state and local laws and ethical business practices
- build a system of quality with team members to meet product standards and reflect customer orders
- promptly respond to customer concerns and solicit feedback to improve operations
- recruit, orient and train customer-focused team members to exceed expectations
- manage profit goals by controlling food, labor and other costs within budget
- maintain the restaurant cleanliness and ensure equipment is fully equipped and maintained
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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