General Manager

DKN Hotels is a prominent hospitality company known for managing a diverse portfolio of high-quality hotels across various regions. The company is committed to delivering exceptional guest experiences through outstanding service, comfortable accommodations, and a strong focus on operational excellence. As a reputable player in the hotel industry, DKN Hotels emphasizes professionalism, innovation, and community involvement. With a dedication to fostering a positive work environment, DKN Hotels supports its staff in career growth and development, ensuring the delivery of superior customer satisfaction in all properties under its management.

The role of Hotel General Manager at DKN Hotels is a critical leadership position that involves overseeing the smooth and efficient day-to-day operations of the hotel. This full-time position requires a dynamic individual capable of managing multiple departments including guest relations, front desk services, housekeeping, laundry, maintenance, sales and marketing, food and beverage services, and human resources. The General Manager must oversee personnel supervision, yield management, loss prevention, accounting, parking, landscaping, and community outreach to maintain high standards and operational efficiency. The position demands strong leadership and decision-making skills to influence and inspire the team, enhance service quality, and ensure guest satisfaction.

Primary responsibilities involve exceeding guest expectations by delivering services that foster satisfaction and guest retention. The General Manager will demonstrate leadership by guiding, motivating, and coaching team members, promoting respect, trust, and cooperation within departments. This role requires constant communication and collaboration with supervisors, peers, and subordinates to maintain clear information flow and address challenges effectively. Daily tasks include reviewing and verifying reports, managing financial transactions like bank deposits and petty cash, handling guest and public relations, and ensuring compliance with operational standards. Periodic responsibilities include hiring, training, coaching, delegating, terminating employees, negotiating contracts and group sales, managing supply orders, and participating in community events.

Occasionally, the General Manager will oversee property refurbishments, attend sales and training seminars, assess competitor hotels, complete marketing and financial reports, and engage in strategic budgeting and planning. The role includes supervising all hotel team members with enforcement of personnel policies and work standards firmly in place. While operating within company guidelines, the General Manager exercises independent judgment to make timely and sound decisions enhancing hotel performance. The position operates both indoors and outdoors across all hotel facilities.

Candidates should have a minimum of two years of experience as a General Manager or higher within the hotel industry and possess strong oral and written English language skills. Experience in personnel management, forecasting, budgeting, and cost control is essential. The ideal candidate will have demonstrated ability in team building, salesmanship, public relations, and multi-departmental management. Proficiency in computer applications such as Microsoft Word, Excel, and PowerPoint is preferred along with basic accounting knowledge. Physical demands include regular walking, standing, bending, reaching, lifting up to 20 pounds, and the ability to work long hours with flexibility throughout the week.

This position requires a valid driver’s license and auto liability insurance. A commitment to safety and security, friendliness, and adherence to DKN Hotels’ values is mandatory. The Hotel General Manager must be a role model exhibiting honesty, integrity, and excellent interpersonal skills to successfully lead the hotel to new standards of hospitality excellence.