General Manager

The Restaurant General Manager (RGM) position offers an exciting leadership opportunity within the fast-paced restaurant industry, specifically at BKC, a well-established and recognized restaurant brand focused on delivering exceptional dining experiences to guests. As the executive leader of a single restaurant location, the RGM is tasked with the overall management of daily operations, ensuring financial profitability, outstanding guest satisfaction, and effective team leadership. BKC is an equal opportunity employer committed to fostering inclusive workplaces and encouraging all qualified individuals to apply. This role typically reports to the District Manager and involves direct management of a team comprising an Assistant Manager, Hourly Shift Coordinators, and 20-45 team members. The RGM position plays a vital role in driving the restaurant's success by balancing operational efficiency with top-notch customer service and employee engagement.

The Restaurant General Manager at BKC holds primary accountability for the restaurant's profit and loss (P&L) performance, making it a critical role in managing and enhancing the financial outcomes of the location. The RGM actively reviews and drives key P&L components, seeking opportunities to increase profitability through careful sales growth and cost control. A strong emphasis is placed on fostering a culture of excellence in guest service, developing the restaurant team, and maintaining consistent operations management to achieve business goals. Sales growth is driven not only through operational effectiveness but also through motivational leadership and team development that ensures a friendly, accurate, and prompt service environment.

In addition to financial responsibilities, the RGM plays a crucial role in managing the guest experience by motivating team members to exceed expectations, ensuring a clean and welcoming restaurant environment, and promptly addressing guest concerns. The RGM evaluates feedback and implements action plans to resolve issues and improve the overall guest satisfaction continuously. Building strong community connections and local marketing initiatives to engage potential customers also fall within the scope of the role, enabling the restaurant to remain competitive and relevant in its market.

People management is a cornerstone of the RGM's duties. Leading the recruitment, selection, onboarding, and training of new team members helps build an effective and cohesive team. The RGM is also responsible for inspiring and recognizing staff through structured recognition programs and delivering ongoing coaching and feedback to increase the capabilities of Assistant Managers, Shift Coordinators, and other team members. Leadership skills are essential, as the manager facilitates individual and team growth while aligning employee performance with the restaurant's goals.

Operationally, the RGM manages the labor and scheduling of managers and team members to optimize efficiency and comply with budgetary constraints. Ensuring that the restaurant adheres to all government regulations, employment laws, and BKC policies is a vital component of the role. The RGM also maintains brand and operational standards to uphold the company’s reputation and quality benchmarks. Flexibility to perform duties of an Assistant Manager or Hourly Shift Coordinator as needed highlights the hands-on nature of this role.

Candidates interested in this position should be at least 18 years old, possess a high school diploma or GED (with college education preferred), and have 1-2 years of previous restaurant management experience. Strong knowledge of P&L management, leadership, guest service principles, and the ability to work varied shifts including evenings, weekends, and holidays are essential. This demanding yet rewarding role requires dedication to excellence in customer service, team leadership, and operational management, making it a perfect challenge for driven restaurant professionals looking to grow their careers with BKC.