General Manager

Columbia, SC, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $40,500.00 - $60,500.00

Work Schedule

Standard Hours

Flexible

Benefits

competitive compensation

performance-based bonuses

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

401K with company match

home loan program

Employee Discounts

Maternity/Paternity Leave

Job Description

The Indigo Road Hospitality Group (IRHG) is a renowned hospitality company dedicated to delivering exceptional experiences across its diverse portfolio of boutique hotels and restaurant concepts. Founded in 2009 by Steve Palmer, the group has grown to include over 30 locations, creating an environment where hospitality is not just a job but a lifestyle and a family. IRHG prides itself on internal hospitality, ensuring that taking care of its employees enables them to provide excellent service to guests. The company offers generous benefits, competitive compensation, and numerous opportunities for professional growth and development within the hospitality industry. With a focus on heart and community, IRHG is on a mission to revolutionize the hospitality sector by cultivating a positive and inclusive workplace culture.

The role of the Hotel General Manager at IRHG is critical to upholding the company's high standards of service and operational excellence. This senior leadership role requires over six years of experience managing full-service independent boutique hotels. The General Manager will be responsible for overseeing every aspect of hotel operations, including front office, housekeeping, rooms, and food and beverage services. This position demands a passionate leader who excels at creating memorable guest experiences and fostering meaningful community engagement. As an ambassador for The Indigo Road, the General Manager must embody the values of internal hospitality, serve as a servant leader, and demonstrate genuine enthusiasm for the hospitality field.

In this dynamic role, the Hotel General Manager will lead and inspire a collaborative, respectful, and fun team environment. They are responsible for setting the tone for an exemplary guest experience by maintaining outstanding service quality and consistency in operational procedures. Additionally, the General Manager will manage financial performance by preparing annual budgets, controlling costs related to labor, food, and beverages, and analyzing variances to take corrective action where necessary. Strategic business objectives across recruitment, finance, legal compliance, and operational domains will be carefully crafted and implemented to mitigate risks and maximize profitability.

Collaboration with the Senior Leadership Team is essential to foster a positive workplace culture and ensure the health, safety, and cleanliness of the property. The role also involves travel as needed to attend training conferences and sales meetings, emphasizing continual professional development and industry networking. IRHG values problem resolution skills, exceptional organizational abilities, and effective communication and collaboration. Those with a passion for internal hospitality and a commitment to the company's core values will thrive in this fast-paced boutique hotel environment.

Overall, the Hotel General Manager position at The Indigo Road Hospitality Group offers an exciting opportunity for an experienced hospitality professional to lead a vibrant hotel operation within a supportive and innovative company. With competitive compensation, performance bonuses, comprehensive health benefits, financial planning options, and family-friendly policies, this role not only promises a rewarding career but also a fulfilling lifestyle aligned with the ethos of hospitality that IRHG champions.

Job Requirements

6+ years of successful managing full-service hotels
must have ability to travel when needed for training conferences, sales meetings, etc.
thrive in fast-paced and boutique hotel environments
passionate about internal hospitality and embrace our core values
strong problem resolution skills
have exceptional organizational skills and a keen eye for detail
effective communication and collaboration skills and the ability to navigate important conversation

Job Qualifications

6+ years of successful managing full-service hotels
proven track record in leadership roles within hospitality
strong financial acumen and budget management skills
excellent organizational and problem resolution skills
effective communication and collaboration abilities
passion for internal hospitality and commitment to company core values
experience working in boutique or independent hotel environments

Job Duties

Set the tone for guest experience by influencing and leading a positive, collaborative, and fun team environment where everyone is treated with respect and kindness
oversee, maintain and manage food and service quality
assess, implement and manage service standards by ensuring consistency across operational procedures
achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions
create and carry out strategic business objectives that mitigate risk and maximize profit across recruitment, finance, legal, front office, housekeeping, and restaurant operations (FOH/BOH)
forecast financial trends to control labor, COGs, food, and beverage cost
partner with Senior Leadership Team to ensure a positive and collaborative environment
lead by example and set the tone for health, safety and cleanliness throughout the property