General Manager

Stonebridge is a renowned hospitality group known for its commitment to excellence in hotel management and guest experience. The company operates a portfolio of distinguished full-service properties across various locations, recognized for delivering outstanding service and memorable stays. Upholding high industry standards, Stonebridge focuses on fostering a positive work environment and cultivating long-term relationships with guests, employees, and the communities it serves. Their professional approach and strategic vision have made them a respected presence in the hospitality sector, where innovation and quality management are paramount.

The company is currently seeking a General Manager for a new full-service hotel property joining the Stonebridge portfolio in Seattle, Washington. This is an exempt, full-time position reporting directly to the Regional Director of Operations and carrying a salary range of $200,000 to $225,000. The General Manager will play a pivotal role in driving the success of this property by overseeing all facets of hotel operations. This leadership role encompasses sales, marketing, financial management, guest satisfaction, and staff development. The ideal candidate will be instrumental in ensuring the property operates efficiently while maintaining the highest standards of quality and guest service.

In this role, the General Manager will supervise key departments to optimize revenue and profitability through sound financial management and effective leadership. Responsibilities include managing the physical assets of the hotel, participating in budgeting and forecasting efforts, and implementing revenue management strategies using franchise revenue management systems such as MARSHA, OnQ, Opera, and IHOTELIER. The General Manager will ensure that the sales, front office, and reservations teams are well-trained in yield management techniques to maximize occupancy and average daily rates.

Maintaining guest satisfaction is central to this position, with a focus on handling complex guest issues and managing satisfaction surveys to promptly resolve any concerns. In addition, this role includes recruiting, selecting, and training staff to uphold guest service and revenue goals while fostering a strong team culture. The position requires a collaborative approach, working closely with ownership and corporate partners to ensure compliance with all company policies and standards. Maintaining the physical condition of the hotel is equally important, with oversight of preventive maintenance and capital expenditure projects.

Given the comprehensive nature of the role, the General Manager must possess excellent communication, leadership, problem-solving, and decision-making skills. They should be capable of managing multiple operational areas simultaneously, motivating associates, and driving the property towards achieving strategic financial and guest service objectives. This role is suited for an experienced hotel management professional with a proven track record in full-service hotel operations and a commitment to delivering an exceptional guest experience.