General Manager

Little Rock, AR, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $46,700.00 - $69,800.00

Work Schedule

Flexible

Weekend Shifts

Benefits

competitive salary

bonus structure

Medical insurance

Dental Insurance

Vision Insurance

Paid vacation

Paid sick time

Job Description

Players Cafe is a unique concept retail store designed specifically for the tech-savvy consumer, aimed at redefining the traditional lottery experience. Powered by lotto.com, Players Cafe's mission is to de-stigmatize the lottery and educate a digitally savvy generation about the philanthropic causes supported by state lotteries. This innovative establishment combines the excitement of lottery games with a curated selection of coffee on tap, pre-packaged gourmet goods, and celebratory gifts, creating a dynamic and engaging retail environment. The store blends technology, customer service, and community impact, positioning itself as more than just a retail outlet but as a destination for social interaction and learning. Its product offering is diverse and tailored to consumers who appreciate a modern approach to both gaming and shopping.

The role of the General Manager at Players Cafe is pivotal to the store’s success and overall brand presence. This leadership position is responsible for energizing both customers and employees around the lotto.com vision and product range by ensuring the store operates efficiently and delivers exceptional customer service. The General Manager acts as a brand ambassador, embodying the company’s mission and core values while leading a motivated team of sales associates. They work closely with the store team to create a welcoming, informative, and enjoyable environment for visitors. Beyond day-to-day management, this role involves mentoring staff, overseeing hiring and training, and using data-driven insights through key performance indicators (KPIs) to drive sales and enhance the customer experience. The General Manager ensures all store operations from opening to closing run smoothly and that inventory and equipment management meet company standards. Collaboration with headquarters to develop customer programs and respond dynamically to challenges underscores this role’s strategic importance. This full-time role requires a flexible schedule, including evenings and weekends, and offers a competitive salary along with a bonus structure and comprehensive benefits. It is ideal for individuals who thrive in retail or hospitality leadership, have a passion for team development, and enjoy working in a vibrant, fast-paced retail concept.

Job Requirements

3+ years experience in retail or hospitality leadership including managing direct reports
Willingness to give and receive feedback
Excellent verbal and written communication skills
Comfortable using technology and operating multiple systems
Ability to work flexible schedules including evenings and weekends
Ability to lift up to 15 lbs at times

Job Qualifications

3+ years experience in retail or hospitality leadership including managing direct reports
Excellent verbal and written communication skills
Experience motivating and mentoring teams to achieve results
Comfortable and nimble with operating technology and learning multiple systems
Willing to give and receive feedback to and from field team and HQ on improving store environment and customer service
A can-do attitude and the willingness to own every challenge and roll up your sleeves as needed
Available to work a flexible schedule including evenings and weekends

Job Duties

Coach and mentor a team of Players Cafe Sales Associates to always put the guest first and ensure an exceptional visitor experience is delivered 100% of the time
Become an expert on the full Players Cafe catalog and provide product advice and recommendations to suit the customer’s unique needs
Perform store opening and closing duties including unlocking the store, setting up the store environment, light cleaning tasks throughout the day, updating closing reports and following closing procedures including securing the store after business hours
Lead, uphold and embrace the brand’s mission and core values
Use KPIs and reporting to create business solutions and exceed sales targets
Conduct performance evaluations and take corrective action with employees when warranted
Oversee hiring and training of an engaged workforce
Maintain operational excellence by implementing key policies, procedures, training and initiatives with your team
Manage scheduling and payroll to effectively meet the needs of the business and company expectations
Share valuable customer insight from front-lines with product and marketing teams
Assist the HQ team to create programs, events and initiatives to improve customer experiences
Quickly implement solutions to any problems or issues that arise
Operate lotto machines and ensure equipment remains in good working order, reporting any maintenance needs to Operations Manager and HQ team
Oversee inventory management and back-of-house operations ensuring accuracy and organization
Educate visitors on the brand history and value proposition
Engage with loyal customers, form new customer relationships for the brand and seek opportunities to surprise and delight customers