General Manager

Crestline Hotels & Resorts is a prominent hospitality management company specializing in the operation and development of upscale hotel properties across the United States. Known for its commitment to quality service and operational excellence, Crestline Hotels & Resorts partners with well-known hotel brands to deliver exceptional guest experiences. With a strong portfolio that spans multiple markets, the company emphasizes innovation, efficiency, and cultivating an environment that encourages professional growth. Crestline takes pride in its ability to blend strategic vision with practical execution, ensuring that each property under its management thrives in a competitive marketplace. As a company rooted deeply in the hospitality sector, Crestline is dedicated to empowering its employees through supportive leadership, ongoing training, and a culture focused on guest satisfaction and operational success.

Currently, Crestline Hotels & Resorts is looking for a General Manager for a new construction hotel opening in Allentown. The General Manager role is a critical leadership position responsible for overseeing a multi-million dollar business unit and is integral to the success of the hotel. The ideal candidate will bring a commanding presence to the management team, balancing strategic planning and hands-on involvement in day-to-day hotel operations within a fast-paced environment. This role demands an individual with exceptional leadership skills and a passion for delivering unparalleled customer service. The successful General Manager will foster team cohesion by developing associates and maximizing their potential while actively working to maintain and grow market share against local competition. Moreover, this position requires someone adept at building strong professional relationships with hotel ownership, corporate partners, key hotel leaders, and staff, ensuring seamless communication and alignment with Crestline's corporate objectives.

Key aspects of the role include a strong focus on Crestline's key success metrics: Revenue Index, Flex/Flow, and Guest Satisfaction. The General Manager will be expected to influence these metrics positively from the outset, demonstrating their ability to drive revenue growth and operational excellence. Staff optimization is a crucial responsibility, requiring the development and implementation of a leadership plan within the first 30 days to equip all team members with the necessary tools and motivation to provide exceptional service and achieve success. Developing strong connections with hotel ownership and corporate field staff is equally important, alongside fostering fruitful relationships with on-site and regional sales teams to promote effective sales strategies and marketing initiatives.

The ideal General Manager candidate will bring over two years of prior experience as a General Manager in a busy Select Service Hotel or at least four years as an Assistant General Manager. Proficiency in computer and office software is essential to communicate effectively and analyze data from spreadsheets and databases. Previous experience with brand-specific hotel information and accounting systems is required, with a preference for candidates who have worked with premium hotel brands such as Hilton, Hyatt, Marriott, or IHG. Crestline Hotels & Resorts is committed to equal opportunity and affirmative action, ensuring that all qualified candidates are considered without discrimination based on race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, or disability status.