General Manager

Topeka, KS, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $40,900.00 - $61,100.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Paid Time Off

Employee Discounts

Training and Development

Job Description

Highgate Hotels is a highly reputable and leading real estate investment and hospitality management company with a proven track record spanning over 30 years. Managing over $15 billion in assets, Highgate’s expansive portfolio includes more than 400 hotels located across diverse regions including North America, Europe, the Caribbean, and Latin America. Known for its innovative approach, Highgate continues to redefine hospitality industry standards by providing expert, end-to-end management services ranging from property planning and development to recapitalization and disposition. This company is renowned for its development of a broad portfolio encompassing bespoke lifestyle hotel brands, legacy brands, and independent hotels... Show More

Job Requirements

At least 6 years progressive experience in hotel or related field
Or a 4-year college degree with 4 to 5 years of related experience
Or a 2-year college degree with 5 to 6 years of related experience
Maintain a warm and friendly demeanor at all times
Effective verbal and written communication skills
Ability to listen, understand, and clarify concerns
Multitask and prioritize departmental functions to meet deadlines
Approach encounters with attentiveness and courtesy
Attend all required meetings and trainings
Participate in M.O.D. coverage as required
Maintain regular attendance according to scheduling
Maintain high standards of personal appearance and grooming
Comply with safety and operational standards
Effective in handling and solving problems
Ability to understand and evaluate complex data
Maintain confidentiality of information
Perform other duties as assigned

Job Qualifications

At least 6 years progressive experience in hotel or related field
Or a 4-year college degree with 4 to 5 years of related experience
Or a 2-year college degree with 5 to 6 years of related experience
Light work exerting up to 20 pounds of force occasionally
Maintain warm and friendly demeanor at all times
Effective verbal and written communication skills
Ability to listen, understand, and clarify employee and guest concerns
Multitasking and prioritizing departmental functions
Approach all encounters with attentiveness, courtesy, and service orientation
Attend all required meetings and trainings
Participate in M.O.D. coverage as required
Maintain regular attendance per scheduling needs
High standards of personal appearance and grooming
Compliance with hotel standards for safety and efficiency
Effective problem-solving skills
Ability to understand and evaluate complex information
Ability to maintain confidentiality
Perform other duties as requested

Job Duties

Tour operating departments daily and adjust operations via department heads
Conduct weekly staff meetings and training sessions
Meet financial review deadlines and corporate programs promptly
Hold monthly financial reviews with department managers
Ensure department heads maintain budget productivity and accounting procedures
Develop managers through competency and corporate training
Collaborate with Director of Sales on daily sales meetings and prospecting calls
Engage in hotel sales efforts including client meetings and hosting events
Participate in M.O.D. coverage as scheduled
Monitor and develop management trainees
Enforce compliance with company policies and training standards
Oversee and assist in budget preparation
Ensure service standards training and department compliance
Foster a positive team environment focusing on guest satisfaction
Inspect rooms regularly with housekeeping and engineering
Manage invoice processing using A/P procedures
Submit timely financial documentation to corporate office
Maintain cleanliness and property maintenance through inspections
Ensure friendly and efficient employee interactions
Forecast monthly financial performance and analyze data
Conduct management interviews and follow hiring procedures
Interview final candidates for management positions
Administer performance appraisals and ensure compliance
Motivate and discipline management staff according to SOPs
Perform other duties as assigned by senior management
Ensure fair treatment of all employees
Host clients and potential clients touring the property
Engage with guests in public areas during peak times
Manage hotel safe security and audits
Conduct monthly credit meetings and oversee collections
Complete corporate training modules and certifications
Ensure all scheduled meetings occur on property

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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