General Manager

Topeka, KS, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $40,900.00 - $61,100.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Paid Time Off

Employee Discounts

Training and Development

Job Description

Highgate Hotels is a highly reputable and leading real estate investment and hospitality management company with a proven track record spanning over 30 years. Managing over $15 billion in assets, Highgate’s expansive portfolio includes more than 400 hotels located across diverse regions including North America, Europe, the Caribbean, and Latin America. Known for its innovative approach, Highgate continues to redefine hospitality industry standards by providing expert, end-to-end management services ranging from property planning and development to recapitalization and disposition. This company is renowned for its development of a broad portfolio encompassing bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all crafted with contemporary programming and advanced digital expertise. Highgate utilizes cutting-edge revenue management tools that adeptly track and forecast changing market conditions, helping to maximize asset value and drive outperformance.

Driven by a team of experienced hospitality leaders and supported by corporate offices worldwide, Highgate Hotels proudly serves as a trusted partner to top ownership groups and major hotel brands. The company’s commitment to excellence and innovation makes it an ideal workplace for hospitality professionals seeking growth and a dynamic work environment. More information about the company can be found at www.highgate.com.

The General Manager position at Courtyard Topeka, located at 2033 SW Wanamaker Road in Topeka, KS 66604, is a pivotal role that demands a strong focus on achieving hotel profitability through effective revenue generation, rigorous cost control, superior guest satisfaction, and employee development. As a key leadership role within the Select Service Division, the General Manager will be tasked with ensuring the overall integrity and operational excellence of the hotel. This role requires hands-on management and frequent interaction with department heads to implement best practices and adjust operations to meet evolving demands.

The General Manager at Highgate Hotels leads with an emphasis on teamwork, innovation, and adherence to company standards and operational procedures. This position demands active daily engagement with operating departments, financial review management, team development, and sales facilitation. The General Manager conducts regular staff meetings and training sessions, collaborating closely with the Director of Sales to drive hotel revenue through proactive sales efforts and client engagement. The role involves frequent inspections of the property to maintain high standards of cleanliness and maintenance, along with managing budget processes and ensuring strict compliance with Highgate administrative and accounting protocols.

Managing a diverse team and fostering a positive, guest-centric culture are critical aspects of the role. This individual will drive employee motivation and advancement through competency training and corporate-sponsored programs. The General Manager serves as a representative of the hotel both internally and externally, maintaining direct contacts with clients and guests and ensuring all employees embody Highgate’s commitment to service excellence. With an emphasis on problem-solving, confidentiality, and effective communication, the General Manager plays a strategic role in steering the hotel towards sustained financial and operational success. This opportunity represents an excellent career path for hospitality professionals ready to lead with vision in a globally respected organization.

Job Requirements

At least 6 years progressive experience in hotel or related field
Or a 4-year college degree with 4 to 5 years of related experience
Or a 2-year college degree with 5 to 6 years of related experience
Maintain a warm and friendly demeanor at all times
Effective verbal and written communication skills
Ability to listen, understand, and clarify concerns
Multitask and prioritize departmental functions to meet deadlines
Approach encounters with attentiveness and courtesy
Attend all required meetings and trainings
Participate in M.O.D. coverage as required
Maintain regular attendance according to scheduling
Maintain high standards of personal appearance and grooming
Comply with safety and operational standards
Effective in handling and solving problems
Ability to understand and evaluate complex data
Maintain confidentiality of information
Perform other duties as assigned

Job Qualifications

At least 6 years progressive experience in hotel or related field
Or a 4-year college degree with 4 to 5 years of related experience
Or a 2-year college degree with 5 to 6 years of related experience
Light work exerting up to 20 pounds of force occasionally
Maintain warm and friendly demeanor at all times
Effective verbal and written communication skills
Ability to listen, understand, and clarify employee and guest concerns
Multitasking and prioritizing departmental functions
Approach all encounters with attentiveness, courtesy, and service orientation
Attend all required meetings and trainings
Participate in M.O.D. coverage as required
Maintain regular attendance per scheduling needs
High standards of personal appearance and grooming
Compliance with hotel standards for safety and efficiency
Effective problem-solving skills
Ability to understand and evaluate complex information
Ability to maintain confidentiality
Perform other duties as requested

Job Duties

Tour operating departments daily and adjust operations via department heads
Conduct weekly staff meetings and training sessions
Meet financial review deadlines and corporate programs promptly
Hold monthly financial reviews with department managers
Ensure department heads maintain budget productivity and accounting procedures
Develop managers through competency and corporate training
Collaborate with Director of Sales on daily sales meetings and prospecting calls
Engage in hotel sales efforts including client meetings and hosting events
Participate in M.O.D. coverage as scheduled
Monitor and develop management trainees
Enforce compliance with company policies and training standards
Oversee and assist in budget preparation
Ensure service standards training and department compliance
Foster a positive team environment focusing on guest satisfaction
Inspect rooms regularly with housekeeping and engineering
Manage invoice processing using A/P procedures
Submit timely financial documentation to corporate office
Maintain cleanliness and property maintenance through inspections
Ensure friendly and efficient employee interactions
Forecast monthly financial performance and analyze data
Conduct management interviews and follow hiring procedures
Interview final candidates for management positions
Administer performance appraisals and ensure compliance
Motivate and discipline management staff according to SOPs
Perform other duties as assigned by senior management
Ensure fair treatment of all employees
Host clients and potential clients touring the property
Engage with guests in public areas during peak times
Manage hotel safe security and audits
Conduct monthly credit meetings and oversee collections
Complete corporate training modules and certifications
Ensure all scheduled meetings occur on property