General Manager

Wendy's is a globally recognized fast-food restaurant known for its fresh and high-quality menu offerings, including its signature square-shaped beef patties, fresh salads, and a variety of other fast-food classics. Founded in 1969, Wendy's has grown into one of the largest and most beloved quick-service restaurant chains worldwide. Known for its commitment to quality, customer service, and innovative marketing, Wendy's prides itself on providing a unique dining experience that combines speed with freshness.

Wendy’s franchise model allows for independent ownership and operation, empowering local entrepreneurs to bring Wendy's quality and spirit to their communities. Each franchisee determines their own compensation, benefits, and career development programs, which may differ from company-owned locations, thereby offering a diverse range of opportunities within the brand.

The role of a General Manager at Wendy’s is pivotal to delivering this exceptional customer experience and business success. This leadership position is responsible for providing vision and direction to all Crew members, Shift Supervisors, and Restaurant Managers, ensuring that every customer’s expectations are not only met but exceeded during every visit. The General Manager takes charge of the day-to-day restaurant operations, focusing on achieving and surpassing business objectives consistently.

A successful General Manager understands that growth is driven as much by developing people as by achieving financial goals. They inspire and motivate their team members to go above and beyond in service and performance. Maintaining the Wendy’s spirit within the restaurant is essential, as it fosters a positive and energetic work environment. A key part of the role is ensuring that every item served meets Wendy’s high standards of quality.

Additionally, the General Manager is committed to advancing the skills of each team member, helping them grow within their roles and potential careers. Creating a team of customer-oriented, highly productive employees is central to the success of the restaurant. This role demands strong leadership, communication skills, and a passion for maintaining operational excellence under fast-paced, demanding conditions.

The position is located at 5001 George Washington Hy, Portsmouth, VA 23702, offering a dynamic work environment where leadership, dedication, and a positive attitude are valued and rewarded. Joining Wendy’s as a General Manager means entering a role that balances strategic oversight with hands-on management and team development in a fast-growing and customer-focused franchise setting.