Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Medical insurance
Advancement opportunities
Uniforms Provided
meal discounts
Paid Time Off
401(k) retirement plan

Job Description

Wendy's is a globally recognized leader in the fast-food restaurant industry, known for its fresh, high-quality menu items and commitment to customer satisfaction. Founded in 1969, Wendy's has grown to become the third-largest hamburger fast-food chain worldwide, boasting thousands of locations across the globe. The company prides itself on its slogan "Quality is our Recipe" which reflects its dedication to serving fresh, delicious meals to its customers every day. With a focus on innovation, community involvement, and strong corporate values, Wendy's offers a dynamic and supportive environment for employees at all levels.

This particular opportunity is with a Wendy's franchise located at 1500 West Lee Street, Greensboro, NC. As a franchise location, it operates independently but adheres to Wendy's high standards for food quality, service, cleanliness, and overall guest experience. This ensures that guests receive the trademark Wendy's experience no matter where they dine. Joining this franchise means becoming part of a team that is passionate about delivering exceptional service and upholding the brand’s reputation within the local community.

The role of General Manager at this Wendy's location is integral to maintaining operational excellence and fostering a positive work environment. The General Manager is responsible for supporting the company by providing strong leadership, direction, and development opportunities for Assistant Managers, Shift Members, and all team members. This position is suited for a natural leader who thrives in a fast-paced environment and is committed to developing a motivated, high-performing team.

This role involves a wide range of responsibilities that include overseeing daily restaurant operations, ensuring food safety procedures are followed meticulously, managing labor and food costs, and driving sales goals. The General Manager is expected to embody the brand's core values by providing exceptional customer service, maintaining a clean and safe workplace, and ensuring continual improvement in quality, service, and cleanliness. The role also involves hiring, training, and mentoring team members, maximizing crew retention, and fostering a culture of respect and fun within the restaurant.

Candidates for the General Manager position should be confident decision-makers with experience in guest service, employee management, and financial operations. Excellent communication skills, both written and verbal, are essential for success in this role. The General Manager will also have the opportunity to enjoy various work-related benefits including company medical coverage, advancement opportunities within the franchise, provided uniforms, meal discounts, and more. This makes the position not only challenging and rewarding but also supportive of employees’ overall well-being and career growth.

With its commitment to diversity, Wendy's franchise offers an inclusive workplace where every team member is valued and empowered. This is an excellent opportunity for motivated individuals who are passionate about leadership and customer service to join a respected brand and make a tangible impact in their local community. If you are a born leader ready to steer a successful restaurant and inspire a passionate team, this General Manager role at Wendy's is the perfect fit for you.

Job Requirements

  • High school diploma or equivalent
  • Previous management experience in the restaurant industry
  • Ability to work flexible hours including weekends and holidays
  • Strong problem-solving skills
  • Ability to communicate effectively with team members and customers
  • Physical ability to perform restaurant duties
  • Commitment to upholding company standards and policies

Job Qualifications

  • Proven leadership experience in the restaurant or hospitality industry
  • Strong financial management and business acumen
  • Excellent communication skills, both written and verbal
  • Experience in employee training and development
  • Ability to lead, motivate, and retain a diverse team
  • Familiarity with food safety and sanitation regulations
  • Customer service-oriented mindset
  • Experience managing inventory and controlling operating costs

Job Duties

  • Train, monitor, and reinforce food safety procedures
  • Work with the leadership team to meet sales goals
  • Manage food and labor costs
  • Execute company policies and procedures
  • Monitor food inventory levels and order product when necessary
  • Manage and maintain safe working conditions
  • Manage crew member employees in a manner that maximizes crew retention
  • Interview and hire team members
  • Provide proper training for team members
  • Anticipate and identify problems and initiate appropriate corrective action
  • Maintain fast, accurate service, provide excellent customer service, and meet and/or exceed both company and customer expectations
  • Ensure continual improvement of quality, service, and cleanliness
  • Maximize store sales goals versus budget, including participation in marketing programs

Job Criteria

Experience

Mid Level (3-7 years)


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