General Manager

Wendy's is a globally recognized fast-food restaurant chain known for its commitment to providing fresh, high-quality food and exceptional customer service. Founded in 1969, Wendy's has grown to become one of the largest and most respected names in the quick-service restaurant industry. The brand prides itself on its fresh, never frozen beef, made-to-order menu, and friendly, welcoming atmosphere that makes every customer feel like family. With thousands of locations worldwide, Wendy's continues to set the standard for excellence in fast food by focusing on quality ingredients, innovative menu options, and a strong community presence.

As a Wendy's franchisee-operated restaurant located at 1006 Settlers Landing Road in Hampton, VA, this location carries the legacy of the Wendy's brand while maintaining its own unique identity within the community. This position offers an exciting opportunity to lead and manage a dedicated team focused on delivering an outstanding guest experience every day. While compensation, benefits, and career advancement opportunities may vary as this is a franchise location, the fundamental values and culture of Wendy's remain consistent across all locations.

The General Manager role at Wendy's is pivotal in overseeing all aspects of restaurant operations. You will lead a multi-talented team, including Shift Managers and Crew Members, to ensure that food quality, service speed, and customer satisfaction meet and exceed brand standards. Your leadership will be key to motivating your team to perform at their best and foster a positive, collaborative working environment. This role demands hands-on management, where you will be actively involved in daily operations and employee development, setting an example of professionalism and commitment.

Key responsibilities include managing store sales and profit goals, operational excellence, and compliance with food safety regulations and company policies. The General Manager will be responsible for training and mentoring staff, monitoring inventory and cost control, and ensuring the restaurant functions smoothly during all shifts. A strong focus on customer service is essential, as you will uphold the Wendy's promise of great food and great service, creating a loyal customer base.

In addition, flexibility and adaptability are necessary traits for the General Manager, as this role requires the ability to handle unexpected challenges, from weather-related conditions at the drive-thru to coordinating with delivery services like DoorDash. Physical stamina is also important, as the role involves standing for long periods, lifting heavy items, and performing tasks related to the restaurant's operation.

Wendy's is proud to be an equal opportunity employer that values diversity and inclusion. The company welcomes candidates from all racial, religious, national, and gender backgrounds, including the LGBTQ+ community, and is committed to providing reasonable accommodations for individuals with disabilities. This inclusive culture fosters a supportive workplace where every team member can thrive and contribute to the restaurant's success.

Joining Wendy's as a General Manager at this vibrant Hampton location means becoming part of a family-focused culture dedicated to excellence in both product and service. Whether you bring years of experience from within the foodservice industry or are looking to grow your career in restaurant management, Wendy's offers the tools, training, and support you need to succeed. This role is ideal for a passionate leader eager to make a tangible impact and who enjoys a dynamic, fast-paced work environment.