General Manager

Heartland Restaurant Group (HRG) is a prominent franchisee of Dunkin', operating over 79 locations with more than 1900 team members across Pittsburgh, Western Pennsylvania, Southeastern Ohio, and Northeastern West Virginia. Established as one of the region's largest, fastest-growing, and most respected workplace environments for the past 17 years, HRG is known for its employee-first culture that is both fun and fulfilling. With a commitment to both quality and community, HRG continues to expand and redefine the QSR (Quick Service Restaurant) industry by delivering exceptional guest experiences and fostering career growth opportunities for its employees. Heartland Restaurant Group not only prioritizes business success but also the well-being and development of its team members, making it a highly desirable and rewarding place to work. Joining the HRG team means becoming part of a dynamic organization that values teamwork, innovation, and community involvement, supporting local initiatives and sporting events that strengthen its connection to the neighborhoods it serves.

This role of Restaurant General Manager at HRG is a vital leadership position focused on overseeing all facets of daily restaurant operations in accordance with Dunkin' brand standards and franchisee policies. HRG offers a total compensation package ranging from $65,000 to $80,000 annually, along with an exceptional car incentive program where the company pays for your new vehicle, underscoring their commitment to providing outstanding benefits. The General Manager holds responsibility for ensuring excellent customer service, operational efficiency, profitability, and team development through effective recruitment, training, supervision, and ongoing coaching of staff members. This includes managing shift leaders, supervisors, and crew members to cultivate a positive work environment that emphasizes teamwork, respect, and accountability.

A successful General Manager will excel in managing financial aspects such as cash handling, inventory control, and cost management of food and labor while maintaining high standards of cleanliness and compliance with health and safety regulations. The position requires hands-on leadership, including performing restaurant team member duties when necessary, and playing an active role in executing marketing strategies like new product rollouts and community engagement activities. Additionally, the General Manager collaborates closely with Dunkin' and Inspire Brands Field Operations to align with broader company goals and enhance restaurant performance.

Candidates should have a minimum of two years of restaurant general manager experience, a valid driver's license with reliable transportation, proficiency in basic computer, math, and financial management skills, and fluency in English. Open availability seven days a week with the ability to work at least 50 hours per week and fulfill on-call duties when not on approved paid time off is required. This demanding but rewarding role offers the opportunity to advance to multi-unit management and other leadership positions within the company. HRG's strong emphasis on positive culture, employee support, and competitive compensation makes this an exceptional career opportunity in the restaurant and hospitality sector.