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General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
Flexible
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Benefits

competitive pay
FREE MEALS during shifts
Free college tuition at WGU
Mentorship and training programs
Career advancement opportunities
KFC Foundation savings match program
Hardship assistance program

Job Description

KFC Corporation, a globally recognized fast-food restaurant chain specializing in fried chicken, is seeking a dedicated and enthusiastic General Manager for its Allentown, PA location. Established for decades, KFC has built a strong legacy known for its distinctive Original Recipe fried chicken and commitment to customer satisfaction. As part of a larger corporate family, KFC is renowned for its team-oriented culture, professional development opportunities, and commitment to employee growth and mentorship. This particular location at 1833 S. 4th St., Allentown, serves a large volume of customers daily, requiring strong leadership and operational excellence to maintain the highest standards of food quality and service.

This full-time General Manager position is an excellent opportunity for individuals looking to grow within the fast-paced restaurant industry. While previous restaurant management experience in a high-volume environment is beneficial, it is not required as KFC provides comprehensive training and mentorship programs. The company emphasizes a positive and flexible work environment where employees are encouraged to develop their skills, engage with customers, and foster a clean and inviting atmosphere. Employees have access to free college tuition through Western Governors University (WGU), with options to pursue various degrees up to the master’s level across multiple fields. Additionally, the KFC Foundation offers supportive programs such as a matching dollar savings program and hardship assistance, ensuring employees have access to critical resources beyond the workplace.

As General Manager, the individual will be responsible for overseeing all facets of the restaurant operations including the kitchen, pack line, and dining room. This leadership role demands excellent communication, organizational, and motivational skills to manage and mentor a diverse team successfully. A key aspect of the role involves maintaining a culture of recognition and rewards, including monthly accolades like Star of the Month awards and kudos for outstanding performance. Compensation is competitive and commensurate with experience, coupled with employee benefits like free meals during shifts and opportunities for career advancement within the company. The successful candidate must demonstrate a strong work ethic, a commitment to customer satisfaction, and the ability to lead by example with respect and enthusiasm.

KFC Corporation upholds an Equal Opportunity Employment policy, ensuring all applicants are considered without discrimination. The job offer may be contingent on a satisfactory background check and proof of employment eligibility. This position is available at both corporate and franchised KFC locations, with franchisees being independently operated but aligned with KFC’s brand standards and employment ethics.

Job Requirements

  • must be at least 18 years of age
  • possess a positive mentality
  • have a great smile and friendly demeanor
  • accessibility to dependable and reliable transportation
  • flexible availability including willingness to work varied shifts
  • excellent communication and leadership skills
  • physical ability to stand and move quickly for 8-9 hour shifts
  • punctuality and consistent attendance
  • basic math proficiency
  • enthusiasm and willingness to learn
  • ability to delegate responsibilities respectfully
  • commitment to coaching and mentoring
  • dedication to customer satisfaction and service excellence
  • strong work ethic

Job Qualifications

  • high school diploma or equivalent preferred
  • previous restaurant management experience in a fast-paced, high volume environment is a plus but not necessary
  • strong leadership and communication skills
  • ability to coach, mentor, and develop team members
  • excellent organizational and multitasking capabilities
  • enthusiasm for active customer engagement
  • basic math skills
  • flexible availability

Job Duties

  • lead and drive daily restaurant operations including kitchen, pack line, and dining room management
  • oversee the development and training of all team members
  • complete administrative tasks related to restaurant operations
  • foster a positive and clean atmosphere for customers and employees
  • mentor and coach team members to deliver exceptional customer service
  • implement reward and recognition programs
  • maintain high standards in food preparation and customer satisfaction

Job Criteria

Experience

No experience required


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