General Manager

Jacksonville, FL, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

retirement savings plan

Employee Discounts

Training and development opportunities

career advancement

Job Description

KFC Corporation is a globally recognized restaurant company renowned for its signature fried chicken and commitment to quality service. Operating as a leader in the quick-service restaurant (QSR) industry, KFC Corporation blends tradition with innovation to offer customers a unique dining experience. The Jacksonville, FL location at 7276 103rd Street represents the company's dedication to serving its community with a focus on operational excellence and customer satisfaction. As part of the wider KFC brand structure, this restaurant balances corporate support with the agility of local franchise operations to maintain high standards and community engagement. This establishment prides itself on cultivating a welcoming environment, promoting an inclusive team culture, and delivering exceptional food and service to its guests.

The Restaurant General Manager at this KFC location plays a pivotal role in the everyday success and growth of the restaurant. Reporting directly to the District Manager, this exempt-level leadership position requires overseeing all operational aspects of the restaurant, including product preparation, customer service, facility management, and financial performance. The General Manager leads the restaurant team by selecting, training, and coaching top talent, ensuring that each employee embodies the brand's guiding values and contributes to achieving key targets related to people, customer experience, sales, and profit.

Key responsibilities of the Restaurant General Manager include managing staff performance through effective recruitment practices and ongoing training programs, fostering a positive workplace culture that emphasizes open communication and transparency. The role also demands strict adherence to food safety standards and regulatory compliance, as well as proactive engagement with customer feedback to enhance service quality and product offerings.

In terms of sales and marketing, the General Manager collaborates with district leadership and marketing teams to implement local store marketing strategies, analyze sales data to optimize menu and pricing, and motivate staff towards meeting sales goals through incentive programs and upselling techniques. Financial stewardship is central to this role; the General Manager monitors labor costs, inventory, and other controllable expenses to meet profitability targets while ensuring quality and customer satisfaction remain paramount.

Candidates for this role are expected to bring at least four years of experience in restaurant operations with proven leadership skills, including familiarity with budgeting, forecasting, and inventory management. College degree holders or those with equivalent relevant work experience are preferred, with ServSafe Certification and additional food safety or leadership credentials highly valued. This position requires commitment to working a flexible schedule that may include nights, weekends, and holidays, along with the willingness to travel as business needs dictate.

Overall, the Restaurant General Manager is a dynamic leadership role that combines operational oversight with strategic execution, dedicated to driving the restaurant toward sustained success. This opportunity is ideal for motivated professionals committed to leading with integrity, fostering team growth, and delivering exceptional guest experiences within a fast-paced and rewarding environment.

Job Requirements

College degree or equivalent relevant work experience
ServSafe Certification required
Minimum of four years' experience in restaurant operations or related field
Proficiency in Microsoft Office Suite
Experience in training and developing employees
Strong understanding of restaurant financials including budgeting, forecasting, and cost control
Prior experience with inventory management and supply chain operations
Familiarity with POS systems and restaurant management software
Commitment to continuous personal and professional development
Ability to work flexible schedule including days, nights, weekends, and holidays
Willingness to travel to other locations as required
Prior leadership experience in change management
Proven ability to foster teamwork, communication, and employee engagement
Effective time management and communication skills
Strong customer service orientation
Problem-solving and adaptability in fast-paced environments
Ethical leadership and professionalism

Job Qualifications

College degree or equivalent relevant work experience
ServSafe Certification required
Additional certifications in food safety, customer service, or leadership training highly desirable
Minimum of four years' experience in restaurant operations or a related field in a supervisory or management role
Proficiency in Microsoft Office Suite
Experience in training and developing employees with effective performance enhancement techniques
Strong understanding of restaurant financials, including budgeting, forecasting, and cost control practices
Prior experience with inventory management and supply chain operations
Familiarity with point-of-sale (POS) systems and restaurant management software
Commitment to continuous personal and professional development
Participation in industry-related professional organizations or networking groups
Prior experience leading teams through change initiatives
Proven ability to create positive work environments fostering teamwork and employee engagement
Excellent time management, effective communication, and customer-focused skills
Ability to develop talent and execute operational excellence strategies
Strong problem-solving and adaptability skills
Solid financial acumen and ethical leadership with integrity

Job Duties

Demonstrate Tasty Chick'n's Guiding Values while cultivating high-performing employees by effectively selecting, training, retaining, and recognizing A+ talent using Tasty Chick'n tools and processes
Identify and develop a pipeline of talent through effective succession planning tools and best practices, ensuring a strong leadership bench
Execute the Performance Management process consistently to set employees up for success and maintain accountability
Reinforce and uphold the Open Door Policy, fostering a culture of trust and transparency among all employees
Partner with the People Services Team to resolve employee relations issues and ensure legal compliance within the restaurant
Conduct regular team meetings to communicate business updates, recognize achievements, and foster team collaboration
Implement training programs that enhance employee skills and knowledge in customer service, food safety, and operational procedures
Monitor employee performance and provide constructive feedback, encouraging professional development and career growth
Develop and manage a schedule that ensures all operational periods (openings, lunch, dinner, late night, weekends) are adequately covered
Drive a customer-focused culture by serving as a role model in resolving complex customer issues and training employees to meet or exceed service standards
Coach and hold team members accountable for core operational procedures using the OSM and Company systems to ensure excellence in service
Ensure compliance with food safety standards through direct observation and follow-up on food safety audit results, ensuring management teams are trained in ServSafe or equivalent standards
Gather and analyze customer feedback to identify areas for improvement in service and product offerings, developing actionable plans to address concerns
Foster a welcoming and inclusive environment for all customers, ensuring that every guest feels valued and appreciated
Collaborate with marketing teams to create promotional campaigns and special events that attract customers and enhance the brand image
Ensure restaurant-level plans and marketing initiatives are in place and actively implemented, partnering with the District Manager to execute Local Store Marketing strategies
Analyze sales trends and customer preferences to optimize menu offerings and pricing strategies, ensuring competitiveness in the market
Utilize sales data to forecast revenue and set achievable sales targets for the restaurant, motivating the team to meet or exceed those goals
Explore and implement upselling techniques and suggestive selling practices to maximize sales opportunities during customer interactions
Continuously analyze sales, labor, inventory, and controllables to take corrective actions that meet or achieve margin and sales growth targets
Conduct periodic business reviews with management teams to enhance their capability in identifying and executing strategies to close performance gaps
Ensure compliance with Federal, State, and Local regulations and standards, implementing policies and procedures to mitigate risks
Share best practices with the team and across the Area to promote operational excellence
Review and manage budgets to ensure financial targets are met, identifying areas for cost reduction without compromising quality or service
Collaborate with suppliers to negotiate contracts and manage inventory levels, ensuring optimal stock levels and minimizing waste