General Manager

Wendy's is a globally recognized fast-food restaurant chain renowned for its quality food, exceptional customer service, and commitment to community engagement. Founded in 1969, Wendy's has grown to become one of the leading quick-service restaurant brands worldwide, offering a variety of menu items including its famous square-shaped beef patties, fresh salads, and delicious beverages. With a strong brand presence and a commitment to innovation, Wendy's continuously aims to provide an outstanding dining experience to its customers. The company operates through a mix of company-owned and franchise restaurants, ensuring that each location upholds the same high standards of quality and service that Wendy's is known for.

The General Manager position at Wendy's is a pivotal role that comes with significant responsibility and opportunity. Located at 3138 S. Carrollton Ave., New Orleans, LA 70118, the General Manager will lead the restaurant's management team to achieve business objectives, maintain operational excellence, and ensure an exceptional customer experience. Reporting to a District Manager, the General Manager is responsible for the overall daily operations of the restaurant. This includes managing financial controls, staffing, training, and maintaining health and safety standards. The role demands strong leadership skills, a commitment to customer service, and a passion for developing team members.

As a General Manager at Wendy's, you will be expected to create a service experience that draws customers back time and time again. You will lead with a "Customer First" attitude, ensuring that your team delivers on Wendy's promise of quality and hospitality. This position is ideal for someone who enjoys problem-solving and decision-making, is committed to teaching and growing their team, and prioritizes food safety and operational standards. You will be responsible for scheduling staff, interviewing and hiring new employees, coaching and counseling team members, and managing overall team relations to foster a positive work environment.

In addition to managing the front-of-house and back-of-house operations, you will enforce compliance with health and safety inspections and standards. There is a strong emphasis on balancing employee and guest experiences while meeting operational metrics and financial goals. The role also requires physical stamina, as you will need to stand and move during most shifts and operate restaurant equipment such as registers, headsets, and grills.

Wendy's offers competitive pay with monthly bonuses, comprehensive benefits including medical, dental, and vision plans, as well as short-term and long-term disability and life insurance options. Employees also enjoy paid training programs, a robust employee discount program, and opportunities for career advancement both within the restaurant and beyond the immediate location. The company values equal opportunity and is committed to providing reasonable accommodations for individuals with disabilities, ensuring a diverse and inclusive workplace.

This franchise location operates independently and may offer compensation, benefits, and career opportunities that vary from company-owned Wendy's restaurants. Candidates must be at least 21 years old, obtain or be willing to obtain SERV Safe certification by the end of their training, and have reliable transportation to travel to the store and other sites occasionally. Background checks and eligibility to work in the country are also required. Join Wendy's as a General Manager to take on a rewarding leadership role where you can make a tangible impact on the restaurant's success and customer satisfaction, all while growing your own career with a respected global brand.