General Manager

AC Hotel Miami Airport West/Doral, located at 8091 NW 36th St, Doral, Florida, is a key property managed by Baywood Hotels, Inc., an independent franchisee dedicated to delivering exceptional hospitality experiences. The hotel operates as part of the AC Hotels brand, which is well-known for its modern design, comfort, and emphasis on providing a stylish yet functional stay for business and leisure travelers. The location offers convenient access to Miami International Airport and the surrounding Doral business district, making it an ideal choice for guests seeking both convenience and quality accommodations. The company operates independently from Marriott International, with direct control over its employment policies and daily operations, ensuring a personalized and locally attuned management style.

The General Manager role at AC Hotel Miami Airport West/Doral is a pivotal leadership position responsible for the overall efficient and profitable operation of the hotel. This full-time, salaried position offers an attractive compensation package ranging from $70,000 to $80,000 annually. The General Manager ensures the hotel is maintained to the highest standards of cleanliness, safety, and customer service, creating an environment where employees thrive and guests enjoy flawless, memorable experiences.

This role involves comprehensive management responsibilities including financial oversight, asset management, guest satisfaction, public relations, human resources, and personal development. The General Manager is tasked with meeting budgeted goals for all hotel departments and closely monitoring labor standards, staffing, room rate compliance, and operating expenses. A strong focus is placed on maintaining a favorable franchise inspection grade and coordinating with corporate offices on capital and maintenance budgets.

Leadership communication is a critical aspect of this role, involving the conduction of regular staff meetings such as daily huddles, weekly staff meetings, and monthly safety meetings to promote interdepartmental coordination and mutual goal achievement. The General Manager conducts audits of departmental procedures and performance, making necessary adjustments to optimize operations. They play a proactive role in managing room inventory, merchandising, and ensuring compliance with franchise standards and promotional programs.

The position requires a hands-on approach to asset management, with daily and bi-weekly property inspections and the oversight of corrective action plans to resolve identified issues timely. Guest satisfaction is a primary goal, with responsibilities including prompt evaluation and resolution of guest complaints and fostering community relations through engagement with local organizations to enhance the hotel's public image.

In human resources, the General Manager ensures the recruitment, selection, onboarding, and training of employees, maintaining adequate staffing levels in line with budgetary constraints. They support department heads by ensuring goal-oriented job descriptions and regular performance reviews. Continuous professional development is emphasized, requiring attendance at advanced management training seminars and staying current with industry technology and mandated franchise training.

Overall, the General Manager at AC Hotel Miami Airport West/Doral is instrumental in driving the property's success, balancing operational excellence with strategic leadership to uphold the brand's reputation and deliver exceptional guest experiences.