General Manager

Caribou Coffee is a leading coffeehouse chain that prides itself on creating day-making experiences that spark a chain reaction of GOOD. The company focuses on three core elements: Team, Guest, and Business, aiming to foster a welcoming environment where employees can be themselves while making a meaningful impact on their community. Caribou Coffee is dedicated to nurturing life-long relationships with its customers by serving high-quality coffee and providing outstanding service. As part of the ‘Bou Crew, employees contribute to a vibrant culture centered on collaboration, respect, and positive energy. The company is committed to diversity, equity, and inclusion, ensuring a safe workplace free from discrimination and harassment based on protected characteristics under federal, state, or local laws. The employment opportunity reflects this commitment to equal employment and fair treatment for all team members.

The role of General Manager at Caribou Coffee entails full responsibility for the financial performance of the store. This leadership position demands a proactive approach to team engagement and culture development by clearly defining roles and responsibilities and setting strong expectations. The General Manager inspires and motivates the team to deliver exceptional guest experiences, driving growth in sales and traffic while maintaining a strong commitment to Caribou Coffee’s core values. Key responsibilities include managing staffing and scheduling, ensuring thorough training and onboarding of team members, and fostering a supportive work environment that emphasizes safety and positivity. The General Manager leads by example in guest service excellence and is instrumental in resolving employee and customer issues efficiently.

This role requires strong business acumen, including budgeting, inventory and waste management, and operational execution. The General Manager manages supply chain processes to secure timely stock replenishment and optimal resource allocation. They also analyze financial inputs such as the Operating Statement to guide strategic decisions that maximize revenue and control expenses while maintaining ethical fiscal practices. Scheduling is flexible and demands availability during early mornings, evenings, weekends, and holidays, reflecting the dynamic nature of the coffeehouse business.

Candidates for the General Manager position are expected to embody Caribou Coffee’s values: supporting one another, making work fun, being authentic, taking ownership, and serving with love. Effective communication, resilience in fast-paced environments, and leadership in change management are critical traits. The company provides resources and tools to support training, sales building, and continuous team development. Compensation for this position ranges from $20.82 to $39.77 per hour, subject to local and state minimum wage regulations. The position also involves physical demands such as standing for extended periods, lifting up to 50 pounds, and performing tasks that may require bending and reaching, which can be accommodated as necessary.

Joining Caribou Coffee as a General Manager offers an exciting opportunity to lead a passionate team dedicated to creating memorable guest experiences while growing a successful business in a thriving, supportive company culture.