General Manager

Roberts Resorts & Communities is a nationally recognized company dedicated to creating exceptional resort experiences and building vibrant communities. With a commitment to core values such as resourcefulness, integrity, passion, and epic customer service, the company serves over 30,000 families across multiple locations. Roberts Resorts & Communities is growing steadily and is focused on fostering a culture of excellence and integrity, making a meaningful impact in the lives of guests, residents, and employees alike. This company operates full-time employment opportunities offering a comprehensive benefits package designed to support its teams' health, growth, and work-life balance.

The role of the General Manager at Roberts Resorts & Communities is a critical leadership position responsible for overseeing all aspects of resort operations. This includes managing planning, organizing, and leading the team while ensuring the resort's policies and procedures are effectively implemented and maintained. This hands-on position involves leading three unique resort communities: Waters Edge, Majestic Hills, and Majestic Pines. The General Manager directly supervises a diverse team comprising a Maintenance Supervisor, full-time and part-time maintenance staff, a housekeeper, and an Assistant Manager.

In this role, the General Manager coordinates cross-team efforts to support daily operations and uphold a high standard of service for both guests and residents. They are tasked with fostering collaboration with local agencies and stakeholders, managing budgets, monitoring compliance with regulatory requirements, and driving marketing initiatives to increase reservations and brand visibility. The position requires keen financial oversight, ensuring monthly operating budgets meet revenue goals and controlling expenses to maximize profitability.

Key performance objectives for the General Manager include upholding Roberts Resorts' core values to create a positive work environment and outstanding guest experiences, effectively managing guest and resident concerns, and promoting sales of park models, new, and pre-owned homes within the resorts. The General Manager also plays a pivotal role in supporting the management team with budget development, capital expenditure planning, and maintaining a culture of continuous improvement focused on accountability and excellence.

This position demands strong leadership skills, strategic planning capabilities, proficiency in financial management, and exceptional customer service aptitude. The ideal candidate will possess significant experience in resort or hospitality management, demonstrated success in leading teams, and the ability to adapt to evolving operational needs. As full-time employment with Roberts Resorts & Communities, this role offers not only the opportunity to grow professionally within a supportive and inclusive environment but also access to attractive benefits, including medical, dental, vision coverage, paid time off, 401(k) options with company match, and complimentary stays at the resorts.

Joining Roberts Resorts & Communities means becoming part of an organization that deeply values diversity and equal opportunity. The company is committed to fostering an inclusive workplace where authenticity and unique contributions are celebrated, empowering every team member to achieve their fullest potential. This General Manager position is ideal for leaders passionate about hospitality, community building, and making a tangible difference in a dynamic, growing company.