General Manager

Murfreesboro, TN, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k)

Employee Discounts

Career development opportunities

flexible scheduling

Job Description

KFC Corporation is one of the most recognized and established names in the fast-food industry, known globally for its signature fried chicken and commitment to quality and service excellence. Founded over 80 years ago, KFC has grown into a trusted brand with thousands of locations worldwide, blending consistent customer experiences with innovation in food offerings and operational practices. As a leader in the quick-service restaurant sector, KFC continues to evolve by focusing on exceptional customer service, employee development, and strong community engagement. The brand prides itself on fostering an inclusive workplace culture that reflects its core values, emphasizing integrity, respect, and teamwork.

This role is specifically for the Restaurant General Manager position at a Tasty Chick'n restaurant located in Murfreesboro, TN, under the broader KFC Corporation umbrella. The Restaurant General Manager serves as an integral part of the Operations Department and reports directly to the District Manager. This exempt status position requires a proactive leader capable of managing daily restaurant operations while aligning with the brand's vision, mission, and guiding values.

The Restaurant General Manager at Tasty Chick'n is responsible for a wide array of duties including overseeing food preparation and delivery, maintaining facilities, ensuring compliance with safety and quality standards, and managing overall financial accountability. This leadership role demands an individual enthusiastic about selecting, training, and coaching top-tier talent to foster excellence in people management, customer service, sales growth, and profitability.

The ideal candidate will champion Tasty Chick'n's values by cultivating a motivated and high-performing team environment. By implementing effective training programs, succession planning, and performance management, the General Manager ensures that employees are aligned with the company's goals and equipped for success. Additionally, the role requires maintaining a strong customer-centric approach, resolving complex service issues, and ensuring compliance with food safety and operational standards.

Financial stewardship is another critical aspect of this position. The General Manager will be charged with analyzing sales and labor performance, managing budgets, and collaborating with suppliers to optimize inventory and operational efficiencies. They will work closely with marketing teams to create promotions and local store marketing strategies that enhance the restaurant's competitive position and ensure revenue targets are met or exceeded.

Given the comprehensive nature of this leadership role, candidates must possess at least a college degree or equivalent relevant experience and hold ServSafe certification, with other relevant certifications being highly desirable. A minimum of four years' experience in restaurant operations in a supervisory or management role is essential, including proficiency in Microsoft Office, POS systems, and restaurant management software.

Exceptional communication, problem-solving, and leadership skills are paramount. The role requires someone who can lead through change, inspire teams, maintain an inclusive atmosphere, and exhibit a strong financial acumen. Flexibility in work hours, including nights, weekends, and holidays, along with willingness to travel as needed, is also required to meet business demands.

Overall, the Restaurant General Manager role offers a challenging and rewarding opportunity to lead a busy quick-service restaurant location with the backing of a reputable global brand. It is an excellent career path for professionals passionate about hospitality, operational excellence, and developing strong teams to deliver superior customer experiences while driving profitable growth.

Job Requirements

College degree or equivalent relevant work experience
ServSafe certification
Minimum of four years experience in restaurant operations or a related field with supervisory or management role
Proficiency in Microsoft Office Suite
Experience in training and developing employees
Strong understanding of restaurant financials including budgeting, forecasting, and cost control
Experience with inventory management and supply chain operations
Familiarity with point-of-sale systems and restaurant management software
Commitment to continuous personal and professional development
Ability to work flexible schedules including nights, weekends, and holidays
Willingness to travel for meetings, training, or support
Prior experience leading teams through change initiatives
Ability to create a positive work environment and foster teamwork
Effective time management and communication skills
Strong customer service orientation
Capability to develop talent and execute operational excellence
Proven problem-solving and adaptability skills
Solid financial acumen
Demonstrated leadership integrity

Job Qualifications

College degree or equivalent relevant work experience
ServSafe certification
Additional certifications in food safety, customer service, or leadership training are highly desirable
Minimum of four years' experience in restaurant operations or a related field, with a proven track record in a supervisory or management role
Proficiency in Microsoft Office Suite
Experience in training and developing employees, demonstrating effective techniques for enhancing team performance and morale
A strong understanding of restaurant financials, including budgeting, forecasting, and cost control practices
Prior experience with inventory management and supply chain operations
Familiarity with point-of-sale (POS) systems and restaurant management software
Commitment to continuous personal and professional development
Participation in industry-related professional organizations or networking groups
Must be able to work a flexible schedule, including days, nights, weekends, and holidays
Willingness to travel to other locations for meetings, training, or support
Prior experience leading teams through change initiatives
Proven ability to create a positive work environment that fosters teamwork, communication, and employee engagement
Effective time management skills
Strong effective communication skills
Customer-focused mindset
Talent development skills
Execution excellence
Recognition and coaching abilities
Strong problem-solving skills
Adaptability
Financial acumen
Leadership integrity

Job Duties

Demonstrate Tasty Chick'n's Guiding Values while cultivating high-performing employees by effectively selecting, training, retaining, and recognizing A+ talent using Tasty Chick'n tools and processes
Identify and develop a pipeline of talent through effective succession planning tools and best practices, ensuring a strong leadership bench
Execute the Performance Management process consistently to set employees up for success and maintain accountability
Reinforce and uphold the Open Door Policy, fostering a culture of trust and transparency among all employees
Partner with the People Services Team to resolve employee relations issues and ensure legal compliance within the restaurant
Conduct regular team meetings to communicate business updates, recognize achievements, and foster team collaboration
Implement training programs that enhance employee skills and knowledge in customer service, food safety, and operational procedures
Monitor employee performance and provide constructive feedback, encouraging professional development and career growth
Develop and manage a schedule that ensures all operational periods (openings, lunch, dinner, late night, weekends) are adequately covered
Drive a customer-focused culture by serving as a role model in resolving complex customer issues and training employees to meet or exceed service standards
Coach and hold team members accountable for core operational procedures using the OSM and Company systems to ensure excellence in service
Ensure compliance with food safety standards through direct observation and follow-up on food safety audit results, ensuring management teams are trained in ServSafe or equivalent standards
Gather and analyze customer feedback to identify areas for improvement in service and product offerings, developing actionable plans to address concerns
Foster a welcoming and inclusive environment for all customers, ensuring that every guest feels valued and appreciated
Collaborate with marketing teams to create promotional campaigns and special events that attract customers and enhance the brand image
Ensure restaurant-level plans and marketing initiatives are in place and actively implemented, partnering with the District Manager to execute Local Store Marketing strategies
Analyze sales trends and customer preferences to optimize menu offerings and pricing strategies, ensuring competitiveness in the market
Utilize sales data to forecast revenue and set achievable sales targets for the restaurant, motivating the team to meet or exceed those goals
Explore and implement upselling techniques and suggestive selling practices to maximize sales opportunities during customer interactions
Continuously analyze sales, labor, inventory, and controllables to take corrective actions that meet or achieve margin and sales growth targets
Conduct periodic business reviews with management teams to enhance their capability in identifying and executing strategies to close performance gaps
Ensure compliance with Federal, State, and Local regulations and standards, implementing policies and procedures to mitigate risks
Share best practices with the team and across the Area to promote operational excellence
Review and manage budgets to ensure financial targets are met, identifying areas for cost reduction without compromising quality or service
Collaborate with suppliers to negotiate contracts and manage inventory levels, ensuring optimal stock levels and minimizing waste