General Manager

Wendy's is a renowned fast-food restaurant chain recognized for its fresh, high-quality ingredients and innovative menu offerings. Established as a leader in the quick-service restaurant industry, Wendy's continually strives to deliver a superior customer experience through exceptional service, cleanliness, and quality food. As a globally recognized brand with thousands of locations, Wendy's emphasizes community engagement, operational excellence, and career growth opportunities for its employees. The company's culture is built on a foundation of strong values including respect, integrity, and teamwork, making it an excellent place for motivated individuals seeking a fast-paced, rewarding career in the restaurant industry.

The role of the General Manager at Wendy's is pivotal for ensuring the success of the restaurant location through effective leadership, financial management, and operational oversight. This is a full-time, exempt position, typically consisting of 40 hours per week with competitive benefits such as medical, dental, vision, life insurance, short-term and long-term disability coverage, and a 401(k) retirement plan. The General Manager is responsible for executing the store plan aligned with company standards and local market conditions to meet sales targets and maximize profitability. The position entails managing store operations including staffing, training, customer satisfaction, and quality assurance.

In this leadership role, the General Manager oversees all aspects of restaurant operations, including budgeting and financial control, sales planning, cost management, and marketing efforts to promote Wendy’s brand in the community. They are responsible for achieving budgeted sales targets and managing controllable costs by closely monitoring performance and implementing corrective actions when necessary. The General Manager works collaboratively with the district management team to develop and execute local store marketing strategies tailored to the competition and customer preferences.

Staffing and team development are critical components of this position. The General Manager hires, trains, and supervises subordinate managers and crew, ensuring adequate staffing levels across all shifts to maintain operational efficiency and customer service standards. The role requires developing management bench strength and promoting high-performing crew members to leadership positions, fostering career growth within the organization.

Customer satisfaction is a top priority for the General Manager, who must train staff in delivering exceptional product quality, service, and cleanliness (Q.S.C.). They monitor service times, handle customer feedback and complaints, and ensure the maintenance of a clean and inviting restaurant environment. The General Manager also maintains high standards for compliance with Wendy’s operational policies, safety regulations, and food quality standards.

In addition to managing daily operations, the General Manager is tasked with conducting ongoing training programs, performance evaluations, and mentoring for the management team. They oversee inventory control, production labor, and food cost management to optimize profitability while maintaining quality standards. Administrative responsibilities include managing employee records, ensuring accurate payroll processing, and submitting required documentation promptly.

Physical demands of the position include the ability to stand for extended periods, perform physical inspections across the restaurant, lift up to 50 pounds, and work in various environmental conditions including hot and cold areas. A valid driver’s license is required as travel between multiple store locations may be necessary.

This General Manager position is specifically associated with a Wendy's franchisee located at 1707 Wynnton Road, Columbus, GA 31906. Being independently owned and operated, this franchise location may offer compensation and benefits that differ from company-owned outlets. This role offers a unique opportunity to lead a dynamic team, contribute to a prestigious brand, and drive business growth within a supportive franchise structure.