General Manager

Brooklyn Park, MN, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $20.82 - $39.77

Work Schedule

Rotating Shifts

Flexible

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Paid holidays

employee discount

Retirement Plan

Career development opportunities

Job Description

Caribou Coffee is a well-known coffeehouse chain dedicated to creating day-making experiences that spark a chain reaction of GOOD. Founded with the purpose of focusing on what truly matters - team, guest, and business - Caribou Coffee fosters a welcoming environment where employees can be themselves while making a positive impact on their communities. The company is recognized for its commitment to high-quality coffee, exceptional customer service, and creating life-long relationships with guests. Caribou Coffee operates numerous stores across the United States, including the location at 8559 Edinburgh Centre Drive N, Brooklyn Park, Minnesota, and is known for its dedication to team growth, guest satisfaction, and operational excellence.

The role of General Manager at Caribou Coffee is a critical leadership position responsible for the financial performance and overall success of the store. This role requires a passionate and visionary leader to maximize sales, inspire the team, and maintain a healthy and engaging culture. The General Manager ensures that roles and responsibilities are clear, holds the team accountable, and drives the delivery of outstanding guest experiences through active coaching and support. The position is full-time, typically requiring 47 hours per week, including early mornings, evenings, weekends, and holidays. Compensation ranges from $20.82 to $39.77 per hour, subject to local and state minimum wage regulations.

As the leader of the store, the General Manager is tasked with building and maintaining a high-performing team through effective staffing, training, and engagement strategies. They are responsible for ensuring the timely completion of role-based training programs, fostering a positive work environment, and modeling company policies and standards. This role also involves managing supply chain processes, inventory, and waste to ensure operational efficiency while maintaining rigorous food safety and sanitation standards.

From a business perspective, the General Manager takes ownership of store performance, utilizing financial planning knowledge to manage budgets, operating statements, and cash flow growth. They lead the team to meet and exceed sales goals, supporting in-store sales initiatives and ensuring operational excellence. The General Manager plays a vital role in driving guest satisfaction by leading through example, resolving issues promptly, and continuously seeking improvements in service speed, quality, and loyalty.

Caribou Coffee values bring to life its core values which include supporting one another, making fun happen, being yourself, taking ownership, and serving with love. The ideal candidate will exhibit resilience, composure, transparent communication, and the ability to lead change while fostering growth and adaptability in their team. This role also emphasizes partnership and collaboration with peers and positive intent in feedback and conflict resolution. Caribou Coffee prides itself on equal employment opportunity and welcoming diverse candidates from all backgrounds.

Job Requirements

A minimum of 1-2 years of restaurant retail or guest service management experience and or combined experience and education
must be 18 years of age or older
have reliable transportation
ability to work full-time 47 hours per week including early mornings evenings weekends and holidays
willingness to learn new systems and tools
ServSafe certification or ability to obtain within 90 days preferred
experience with sales building profit and loss statements recruitment and training preferred
knowledge of store systems such as Toast CrunchTime GoSpotCheck EcoSure TeamworX Medallia Workday Beekeeper preferred
valid driver’s license preferred
high school diploma or GED equivalent preferred

Job Qualifications

A minimum of 1-2 years of restaurant retail or guest service management experience or combined education and experience
must be 18 years of age or older
reliable transportation
ability to work full time including early mornings evenings weekends and holidays
willingness to learn new systems and tools
ServSafe certification or ability to obtain within 90 days preferred
experience with sales building profit and loss statements recruitment and training preferred
knowledge of store systems such as Toast CrunchTime GoSpotCheck EcoSure TeamworX Medallia Workday Beekeeper preferred
valid driver’s license preferred
high school diploma or GED preferred

Job Duties

Ensure the store is fully staffed for upcoming shifts including schedule management and bench planning
build and maintain a high-performing team through goal setting accountability and consistent training
execute role-based training programs onboarding and promotional training
provide ongoing coaching feedback and recognition to team members
model and uphold company policies ensuring a safe environment for team and guests
use assigned Caribou systems and tools appropriately and timely
lead by example to inspire team members to deliver excellent guest experiences
facilitate timely resolution of employee customer relations and supply chain issues
drive initiatives to improve guest satisfaction speed of service and loyalty
take ownership and lead store performance to drive sales profitability and operational excellence
manage supply chain processes inventory and asset allocation
utilize financial planning to manage budgets and analyze financial statements
manage operating statement adjusting strategies for sales growth and expense management
create enthusiasm and focus on achieving sales goals
support operational excellence through sales initiatives
maintain rigorous food safety sanitation and health protocols