General Manager

Wendy's is a globally recognized fast-food restaurant chain known for its commitment to quality food and excellent customer service. Founded by Dave Thomas, Wendy's has built a strong reputation by adhering to core values such as honesty, integrity, respect, and community involvement. The company emphasizes a family-like culture where employees are valued as key assets, fostering a work environment based on collaboration, mutual respect, and growth opportunities. Wendy's prides itself on providing a fast, friendly, and clean restaurant experience, ensuring customer satisfaction with every visit. This commitment to excellence has contributed to Wendy's continued growth and success in the competitive quick-service restaurant (QSR) industry.

This opportunity is for a General Manager role at a Wendy's franchise located at 1155 S. Dobson Rd., Mesa, AZ 85202. The General Manager plays a crucial leadership role within the restaurant, acting as the first in command and working closely with the District Manager to oversee daily operations. This position is responsible for managing and developing the restaurant's team, ensuring high standards of food quality, customer service, and operational efficiency are maintained. The General Manager will be actively involved in interviewing, hiring, training, coaching, and orienting new team members to foster a positive workplace culture. Bilingual candidates are preferred to serve a diverse customer base effectively.

Key responsibilities for the General Manager include leading the team by example, enforcing proper operational standards and procedures, maintaining excellent customer satisfaction, managing inventory, and overseeing cash management processes. They are also responsible for creating staff schedules, handling opening and closing procedures, and ensuring food safety standards are consistently met. The role requires a dynamic leader with strong interpersonal and communication skills, capable of motivating a team in a fast-paced environment, while upholding the values of honesty and integrity.

At Wendy's, team members are considered the greatest asset, and the company is committed to providing career development opportunities for every employee. The General Manager position offers defined training programs, a bonus plan, paid time off, and comprehensive insurance benefits including medical, dental, and vision coverage after eligibility. Additionally, employees can participate in a 401K plan with a company match, enjoy pet insurance, and benefit from an employee referral program. Wendy's fosters a culture of excellence and continuous improvement, encouraging all team members to grow personally and professionally within the organization.

Candidates for this role should have at least one year of restaurant management experience, with a preference for those who have worked in QSR or fast-casual settings. The ability to work independently and as part of a team is essential, along with a willingness to learn and accept constructive feedback. A great personality and a strong desire to serve guests in a positive, engaging manner are also important traits. Physically, the role requires the ability to lift up to 50 lbs, perform tasks involving bending, reaching, and wiping, and stand for extended periods without breaks.

This position is ideal for individuals who enjoy working in a fast-paced, people-oriented environment and are looking to advance their careers in restaurant management. Because this opportunity is with a franchisee, compensation, benefits, and career programs may differ from company-owned Wendy's locations, but the commitment to excellence and employee growth remains consistent across the brand.