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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $48,300.00 - $72,200.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability insurance
supplemental life insurance
Identity Theft Protection
flexible spending accounts
401(k) retirement plan
Paid Time Off
vacation
Holidays
Employee assistance program
hotel discounts
Job Description
TPG Hotels & Resorts is a distinguished independent franchisee recognized for managing a diverse portfolio of hospitality assets across various categories, including focused-service hotels, lifestyle resorts, upper upscale luxury hotels, and nautically-based properties. Operating independently from Marriott International, Inc., TPG Hotels & Resorts prides itself on offering top-tier hospitality management services that prioritize guest satisfaction, investor returns, and employee growth. The company operates the Fairfield Inn & Suites Hotel located adjacent to the Rhode Island TF Greene International Airport, a property known for its convenient location and exceptional guest experiences. TPG Hotels & Resorts is well-regarded nationally as a premier... Show More
Job Requirements
- Bachelor's degree in hospitality management, business administration, or related field
- several years of experience in hotel management or related roles with progressively increasing responsibilities
- verifiable history of leading a hotel to financial success and high guest satisfaction
- thorough understanding of budgeting and financial reporting
- effective leadership and team management skills
- strong communication and problem-solving abilities
- ability to manage multiple priorities in a fast-paced environment
Job Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or a related field
- several years of experience in hotel management or related roles with progressively increasing responsibilities
- verifiable history of leading a hotel to success in terms of financial performance (P&L), guest satisfaction (branded hotel GSS or similar scores), and revenue performance (STAR)
- track record of employment stability
- thorough understanding of budget creation and implementation
- professional references from within the hospitality industry
Job Duties
- Provide strong leadership to the hotel staff, fostering a positive and productive work environment
- recruit, train, and manage department heads and staff, setting performance expectations and conducting regular performance reviews
- develop and implement strategies to enhance employee engagement and promote teamwork
- ensure exceptional guest service by setting and maintaining high service standards throughout the hotel
- respond promptly and effectively to guest feedback, resolving issues and ensuring guest satisfaction
- monitor guest reviews and ratings, implementing improvements as needed
- develop and manage the hotel's annual budget, monitoring financial performance and implementing cost-saving measures
- maximize revenue through effective pricing strategies, sales initiatives, and upselling opportunities
- review profit and loss and other financial reports to make informed decisions and achieve profitability goals
- collaborate with the sales and marketing teams to develop and implement strategies to increase occupancy and revenue
- identify new business opportunities, partnerships, and promotional activities to attract and retain guests
- partner with the engineering team to maintain the physical condition of the hotel, ensuring proper upkeep and adherence to safety standards
- oversee maintenance, repairs, and renovations to ensure they are completed as scheduled and necessary
- ensure the hotel complies with all local, state, and federal regulations, including health and safety standards and company and brand standards
- stay up-to-date with industry trends, changes in regulations, and best practices
- prepare regular reports for the hotel's owners or corporate management, detailing financial performance, operational updates, and strategic plans
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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